Team Leader - Operations

Team leader supervises ground operations at client locations and ensures smooth and timely operations.

Responsibilities:

1. Plan driver roster and ensure that the drivers and vehicle report on time for their duty and delivery dispatch happens on time.

2. Provide or arrange back up in case of risk of reporting failure.

3. Track drivers and periodically post status reports and updates related to delivery.

4. Expedite late deliveries or resolve any unforeseen issues like vehicle breakdown or accidents.

5. Collect and deposit any cash or returned items at the close of shift.

6. Perform periodic inspection of vehicles and charging infrastructure.

7. Ensure timely repair and maintenance, if necessary, as per direction provided by hub in charge.

8. Provide any MIS related data to central teams for tracking billing, performance, or attendance.

9. Do regular partner briefings and uphold the company code of conduct.

10. Select, onboard and train driver partners. Ensure app adoption and sop adherence.

11. Resolve any driver disputes especially after payroll.

Mandatory Requirements:

1. At least 6 month years of experience leading a field team or drivers

2. Basic knowledge of Excel or Google sheet to submit data.

3. Resourceful and strong problem-solving abilities on the ground

4. Strong ability to multitask and manage driver partner and multiple sites simultaneously

Good to Have:

1. Past experience working with electric cargo 3w

2. Minimum 2 years experience working in ecommerce and e--grocery delivery companies.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person