Team Leader - Operations

Role: Team Leader
Dept.: Operations
Experience: 6 - 8 years

Job Summary

To lead and oversee candidate verification operations in line with business plans, ensuring smooth service delivery and team efficiency.

Responsibilities

• Coordinate closely with the Operations team to streamline workflows.
• Liaise with the Client Service team for clarification on assigned cases.
• Manage a team of 25-30 Associates.
• Monitor, track, and evaluate team performance on a daily, weekly, and monthly basis.
• Drive performance and people management to maintain steady business operations.
• Identify areas of improvement and conduct coaching and feedback sessions to enhance performance.
• Highlight cases requiring support to reduce turnaround time (TAT).
• Ensure service delivery standards are consistently achieved.

Key Competencies

• Leadership Team Management - Ability to inspire, guide, and develop teams to achieve operational goals.
• Problem-Solving - Skilled at identifying issues quickly and implementing effective solutions.
• Stakeholder Management - Capable of building strong relationships with internal teams and external partners.
• Accountability Integrity - Ensures accuracy, compliance, and ethical standards in all operations.
• Effective People Management and Leadership Abilities.
• Proficiency in MS Office.
• Ability to adapt and work well with diverse cultural backgrounds.

What We're Looking For

• A confident leader who can inspire and mentor a team.
• Someone who balances empathy with business acumen.
• A proactive professional who takes ownership of client success.
• Strong collaborator with the ability to influence stakeholders at all levels.

Why Join Us

• Opportunity to work with diverse clients across industries.
• Collaborative and growth-oriented culture.
• Exposure to strategic projects and leadership teams.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.