Team Leader - Operations

Job highlights

• Experience in CRM/BPO operations with strong leadership and team management skills
• Manage short-term team activities, provide and analyze customer support, liaise between departments, and supervise staff

Roles and Responsibility

• Manage and oversee the implementation of short-term activities within the team.
• Provide customer service and support via phone, online chat, or text.
• Analyze and resolve customer issues.
• Act as a liaison between customers, production, and distribution departments related to specific customer orders.
• Supervise less experienced professionals and ensure high-quality output.
• Deliver operational excellence and manage a team of Individual Contributor co-workers.

Job Requirements

• Comprehensive knowledge of CRM/IT Enabled Services/BPO operations.
• Experience in remote customer service, customer issue analysis, and resolution.
• Ability to work in a fast-paced environment with strong communication skills.
• Strong leadership and team management skills.
• Experience in providing technical and non-technical customer support.
• Ability to generate and initiate own workload with minimal supervision.
• Positions on this level deliver professional responsibilities focusing on excellence.
• Typically manages a team of Individual Contributor co-workers.

About Company

TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED is a leading company in the CRM/IT Enabled Services/BPO industry.