Team Leader Operations

Job highlights

• 7+ years in BPO/Call Centre operations with strong domestic market knowledge
• Manage and supervise operations team, implement process improvements, analyze data, and control expenses

Roles and Responsibility

• Manage and supervise a team of operations professionals to achieve business objectives.
• Develop and implement process improvements to increase efficiency and productivity.
• Analyze operational data to identify trends and areas for improvement.
• Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction.
• Train and mentor team members to improve their skills and performance.
• Monitor and control operational expenses to ensure cost-effectiveness.

Job Requirements

• Proven experience in BPO/Call Centre operations with at least 7 years of experience.
• Strong knowledge of domestic market trends and regulations.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills with attention to detail.
• Experience in managing and motivating a team to achieve high performance levels.