Team Leader - Operations

Job highlights

• Proven experience as Team Leader in IT Enabled Services/BPO with strong CRM knowledge
• Lead and manage team, implement process improvements, analyze performance, ensure compliance, and foster continuous learning

Roles and Responsibility

• Lead and manage a team of professionals to achieve operational excellence.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to drive business growth and expansion.
• Analyze performance metrics and provide feedback to team members.
• Ensure compliance with company policies and procedures.
• Foster a culture of continuous learning and development within the team.

Job Requirements

• Proven experience as a Team Leader or similar role in IT Enabled Services/BPO.
• Strong knowledge of CRM/IT Enabled Services/BPO operations.
• Excellent leadership and communication skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and problem-solving skills.
• Experience with team management and coaching.

About Company

TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED is a leading player in the CRM/IT Enabled Services/BPO industry, committed to providing an environment where employees feel valued, inspired, and supported. We believe that when employees are happy and healthy, they are more productive, creative, and engaged.

If you are a motivated and experienced professional looking to join a dynamic team, please apply for this exciting opportunity.