Team Leader - Operations - International

Roles and Responsibility

• Manage and supervise a team of customer support representatives to achieve high levels of customer satisfaction.
• Develop and implement process improvements to increase efficiency and productivity.
• Analyze customer feedback and provide insights to enhance the overall customer experience.
• Collaborate with other teams to resolve complex issues and improve service quality.
• Train and coach team members to enhance their skills and knowledge.
• Monitor and report on key performance indicators to identify areas for improvement.

Job Requirements

• Proven experience as a Team Leader or similar role in a customer-facing environment.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills with attention to detail.
• Experience with CRM software and other customer support tools.
• Ability to lead and motivate a team to achieve exceptional results.