Team Leader- Print Operations

Team Lead

About the Role:

As a Team Leader, you will play a pivotal role in overseeing and guiding a team of employees to ensure the successful completion of tasks and achievement of team objectives. You will serve as a mentor, coach, and motivator to team members, fostering a positive work environment and promoting collaboration and teamwork.

Essential Job Responsibilities:

• Team Management: Supervise and coordinate the activities of team members, providing direction, guidance, and support as needed to ensure alignment with organizational goals and objectives. Lead by example, demonstrating professionalism, integrity, and a strong work ethic, and inspiring team members to perform at their best.

• Performance Monitoring: Monitor team performance metrics, such as productivity, quality, and adherence to deadlines, and implement corrective actions or performance improvement plans as necessary to address deficiencies and drive continuous improvement. Conduct regular performance evaluations and provide constructive feedback to team members to recognize achievements and identify areas for development.

• Task Assignment and Delegation: Assign tasks and projects to team members based on their skills, expertise, and workload capacity, ensuring equitable distribution of work and optimal utilization of resources. Delegate responsibilities effectively, providing clear instructions, timelines, and expectations to team members to ensure successful task execution and project completion.

• Training and Development: Identify training needs and opportunities for skills development within the team, and coordinate training sessions, workshops, or on-the-job training to enhance team members' knowledge, capabilities, and performance. Mentor and coach team members to support their professional growth and career advancement, providing guidance on career paths, goal setting, and skill enhancement.

• Communication and Collaboration: Facilitate open communication and collaboration among team members, fostering a positive and inclusive team culture where ideas are shared, feedback is encouraged, and conflicts are resolved constructively. Serve as a liaison between team members and upper management, conveying information, updates, and feedback between the two parties and advocating for the needs and interests of the team.

• Problem Solving and Decision Making: Identify obstacles, challenges, and issues affecting team performance or project progress, and work collaboratively with team members to develop solutions, overcome barriers, and achieve desired outcomes. Make informed decisions and prioritize tasks effectively to optimize team productivity, meet deadlines, and deliver high-quality results in line with organizational objectives.

• Log Management: Creating a new daily log each day to track all counts and distribution, including recording.

• Printing Operations:

• Processing and printing checks and letters at the scheduled times, which may be reasonably changed from time to time.

• Ensuring all files in the queue are processed and distributed by the close of business the same day.

• Securing the dedicated check printer and blank forms in a locked location.

• If any hardware in the department goes down or related issues, the operator is responsible for placing a service call and logging the information. If any hardware in the department goes down or related issues, the operator is responsible for placing a service call and logging the information.

• InfoPrint-Retain print queue should be cleared, shared workstation locked and printers turned off nightly. InfoPrint-Retain print queue should be cleared, shared workstation locked and printers turned off nightly.

• Sorting and Distribution:

• Separating and preparing checks & letters based on Mail Method instructions (e.g., Regular Mail, Special Delivery, etc.).

• Escalating unknown or bad addresses to the correct business owner: Crawford & Company or Broadspire personnel.

• Quality Control (QC) Process:

• First QC: Matching printed email counts with physical checks & letters (trailer page), verifying workstation signature signoff.

• Second/Third QC: Performing additional independent reviews to confirm the initial QC and ensure total check & letter counts match to the mail method trailer page.

• Handling Deficiencies: Identifying checks and letters with missing signatures for reprinting, and immediate shredding after recording the occurrence.

• Handling Deficiencies: Identifying checks and letters with missing or incorrect mailing information. Record, copy and adjust application count and address with the correct business owner.

• Reporting and Monitoring:

• Updating and maintaining the Daily Fulfillment Overnight Log for all accountable packages.

o Provide Release documents every workday, to the nightly PB Presort Facility Driver. (first class mail & flats).

The completed Fed-ex tracking is uploaded to the intranet site for adjustors to have access to their own tracking

• Providing a weekly report of total packages sent to the designated Crawford Representative.
• Maintain a daily manifest with copies of the corresponding tracking information for all mailed certified envelopes under this mail method.
• Inventory and Maintenance: Performing daily audits of check printer inventory and ensure the printer is full and secured before leaving each day.
• Provide monthly inventory levels of consumables and coordinate purchases though designated Broadspire represented who uses Coupa and our approved vendors list.
• Coordinate postage by phone amounts related to meter funds.
• Monthly a designated individual under Broadspire will need access to the individual application logs in order to do monthly reclass through AP.

The pay range for this position starts at $21.00/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered

Pay: $22.00 - $23.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Vision insurance

Experience:

• Printing: 1 year (Required)

Work Location: In person