Team Leader (Project-Based)

Site: Cebu City

Salary: PHP 50,000 per month

Contract Duration: 6 months (Project-Based)

Start Date: ASAP

About The Role We are looking for an experienced Team Leader to lead a dynamic team at Cebu City. In this role, you will act as the primary point of contact for our client and oversee all day-to-day service delivery activities. If you have a strong background in sales, telemarketing, or lead generation and are ready to take full ownership of operations, we want to hear from you.

Key Responsibilities

• End-to-End Service Delivery: Execute service delivery as directed by the client, ensuring all SLAs are met.
• Client Management: Serve as the main liaison between the client and the internal team.
• Resource Management: Manage team schedules and workload to ensure consistent, high-quality service.
• Team Development: Focus on continuous learning, coaching, and capability enhancement for team members.
• Continuous Improvement: Identify areas for process improvement, propose data-driven solutions, and track improvement projects.
• Quality Assurance: Collaborate with the client’s quality team to calibrate quality ratings and maintain consistency.
• Performance Insights: Provide leadership with actionable insights on improvement areas and manage change effectively.

Qualifications

• Experience: Minimum 2 years as a Team Leader or in a supervisory role within a call center or BPO environment.
• Background: Proven experience managing teams focused on sales, telemarketing, cold calling, or lead generation is strongly preferred.
• Technical Knowledge: Strong understanding of lead generation techniques, tools, and metrics. Proficiency in CRM systems and lead management tools is required.
• Soft Skills: Excellent interpersonal and communication skills; ability to motivate and manage a team under pressure.
• Analytical Skills: Ability to propose corrective actions based on facts and data.