Team Leader- Regional Processing Centre

Role & responsibilities

• Managing the team of QC, Maker and Checker & give his support to daily activity.
• Co-ordination with Branches regarding on-hold and rejected cases.
• Preparation of MIS reports on Daily, Monthly, Yearly frequency.
• Ensure team is adhering to standards of client enrolment, TAT in processing of the documents and maintain good reputation and relationship with all stakeholders.
• Handle different Projects with proper planning, implementation, reporting and evaluation on adhoc basis.
• Preparation of documents for monthly Internal Audit.
• Work in co-ordination with all stakeholders on Survey and Process training.
• Monitoring team quality & productivity on daily basis and also provide the training to staff whenever it is required.
• Travelling to field for Branch training & customer survey.
• Good Communication skills, Good Computer Knowledge, Pro-active, Attention to detail, Multi-tasking capability and Team management experience, Knowledge of GK/RPC Operations is preferred

Preferred candidate profile

• Minimum 5 years of experience required.
• Should have team handling skills.
• Graduate/post-graduate with good communication skills
• Should know regional language (Telugu) & English language. (Read, write & speak)