Team Leader - Sales Support

About the role

We are seeking an experienced, proactive and hands-on Team Leader – Sales Support to lead and manage our Sales Coordinator team based at our glass manufacturing factory in Pekan Nanas, Johor. The Team Leader will be responsible for ensuring that the sales coordinator team provides accurate, timely and complete support to the Sales Executives in all aspects of day-to-day sales administration and order fulfilment. The role involves close coordination with Sales Executives, customers, Production, Logistics, Warehouse, Finance, Purchasing and other departments to ensure that customer orders are processed smoothly from order receipt through production and delivery.

Key responsibilities

• Lead, supervise and manage the Sales Coordinator team on a daily basis
• Plan and allocate workload among Sales Coordinators according to priorities, workload and business requirements
• Monitor team productivity, performance, work quality and turnaround time
• Ensure the Sales Coordinator team provides full and accurate administrative support to Sales Executives, including processing sales orders, preparing and maintaining quotations, and related documentation
• Oversee the complete order-processing cycle from Customer Order through Sales Order, Production Planning, Production, Warehouse, Logistics, Delivery to Completion
• Support the Sales Coordinator team in handling customer enquiries professionally and promptly, and liaise directly with customers when required
• Act as an important coordination point between Sales Support and the factory operations team
• Continuously improve the Sales Support function by developing and implementing practical SOPs and work instructions
• Minimize errors in order processing, pricing, quantities, specifications and delivery information through regular checks on Sales Coordinator work
• Take ownership of operational problems and coordinate with relevant departments to resolve issues quickly

About you

• Minimum 3 years of supervisory or team-lead experience
• Proven experience managing or supervising a team
• Experience in Sales Support, Sales Administration, Order Processing, Customer Service or Sales Coordination
• Strong organizational and administrative skills
• Good communication and interpersonal skills
• Strong attention to detail and accuracy
• Able to manage multiple priorities and work under pressure
• Strong problem-solving ability
• Proactive and willing to take ownership of responsibilities
• Good working knowledge of Microsoft Office, particularly Excel and Outlook/email