Team Leader - Short Term Accommodation - Noranda

Location: Noranda Short Term Accommodation
Salary: $84,347.21 – $90,888.82 per annum + generous not-for-profit salary packaging
Employment: Permanent Full-Time (76 hours a fortnight)

Lead and develop a high-performing support service

Rocky Bay is looking for an experienced Team Leader to lead our Noranda service and support the delivery of high-quality, person-centred services for adults with disability.

This is an opportunity to take a key leadership role, working closely with customers, families and key stakeholders while building a strong, capable and supportive team.

About the Role

Are you a values-driven leader who leads with empathy and integrity?

We are looking for an experienced leader to guide our team. You will bring strong interpersonal skills, sound decision-making capabilities, and a deep, genuine commitment to enriching the lives of adults living with a disability.

As the Team Leader, you'll be responsible for the day-to-day leadership and coordination of the service, ensuring a high-quality experience for customers and their families.

You'll lead and support Support Workers, providing coaching, guidance and development while ensuring the team has the skills, training and support needed to meet individual customer needs. You will bring strong interpersonal skills, sound decision-making capabilities, and a deep, genuine commitment to enriching the lives of adults living with a disability.

You'll be responsible for:

• Leading and developing the team through coaching, mentoring and regular feedback
• Overseeing master and fortnightly rosters to ensure they meet customer needs and operate within budget
• Building strong relationships with customers, families, Support Coordinators, Therapists and other key stakeholders
• Developing and reviewing customer plans and coordinating supports to meet individual goals
• Strong communication and organisational skills, with the ability to build trust with families and coordinate smooth transitions into ongoing Short Term Accommodation.
• Risk & Governance – Manage operational incidents and feedback, using insights to strengthen service quality and continuous improvement.
• Ensuring the service meets NDIS quality standards, legislation and Rocky Bay policies and procedures
• Promoting a positive, person-centred culture across the service

This is a hands-on leadership role where you'll work closely with your team and the people we support while providing the oversight and direction needed to deliver an exceptional service.

About You

We're looking for an experienced leader who can bring strong people skills, sound judgement and a genuine commitment to supporting adults with disability.

You'll have:

• Previous experience in a leadership role and managing diverse teams
• Strong understanding of NDIS regulatory requirements
• Strong leadership, communication and organisational skills
• Ability to work independently and manage competing priorities
• Ability to promote the business and its services to increase brand awareness, attract new customers and support business growth
• Relevant Certificate III/IV in Disability, Individual Support or similar
• Current NDIS Worker Screening Check and relevant mandatory training
• Current Australian driver's licence

Benefits:

• No on-call requirement
• Salary packaging up to $18,550 per annum to increase your take-home pay
• Novated lease options
• Purchase leave options, leave loading and six weeks’ paid parental leave
• $2,000 Refer-a-Friend bonus
• Discounts with Fitstop gyms, JB Hi-Fi, Ultra Tune, Flight Centre and more
• Career growth, training and professional development opportunities
• Employee Assistance Program

Who We Are

At Rocky Bay, the work we do matters. Every day, our teams support people with disability to live the lives they choose by building skills, confidence, independence and community connections.

Our Culture and Community

We are proud to be an inclusive, neuro-affirming workplace that values diversity and welcomes people of all backgrounds, experiences and identities. We believe our differences make us stronger and are committed to creating an environment where everyone feels respected, supported and empowered to thrive.

Whether you're working directly with customers or supporting our services behind the scenes, you'll be part of a team making a meaningful difference in the lives of Western Australians every day.

To find out more about a career with Rocky Bay visit:

https://www.rockybay.org.au/careers-with-us

A Recruitment Experience That Works for You

If you need any adjustments to accommodate your unique situation or want more information about the role, please reach out to us at [email protected] We're here to help!