Team Leader – SIL (Specialist Disability Accommodation)

Lead a Team. Change Lives. Build a Career That Matters.

Are you a natural leader with a passion for disability support?

Sapphire Support is looking for a dedicated Team Leader to guide our Supported Independent Living (SIL) team in a Specialist Disability Accommodation (SDA) house — helping participants live the life they choose, with dignity, choice, and genuine independence at the centre of everything we do.

This is more than a leadership role. It's a chance to shape a team culture, mentor incredible support workers, and directly influence the everyday outcomes of the people we support.

What You'll Be Doing

• Leading and supervising a rostered support team within a 24/7 SIL/SDA home
• Championing NDIS Practice Standards and embedding quality, safety, and compliance into daily practice
• Managing the operational rhythm of the house — rosters, documentation, incident management, and continuous improvement
• Modelling person-centred practice and empowering your team to do the same
• Being the go-to point of contact for participants, families, and your team

What You'll Bring

• Demonstrated experience as a Team Leader/ House Leader within disability, ideally in SIL/SDA
• Experience with behaviour support, manual handling, mobility support, and hoisting
• Experience providing personal care
• Experience leading, mentoring, or coordinating a team
• Strong written and verbal communication skills
• Excellent organisational and problem-solving abilities
• Confidence managing competing priorities in a fast-paced, 24/7 environment
• Ability to create a calm and homely environment for participants and staff alike
• Commitment to dignity, choice, and inclusion in every interaction

Qualifications & Requirements

• Full Australian Working Rights
• Certificate III or IV in Aged, Disability Care, Individual Support or similar, or Nursing Qualifications or equivalent qualifications
• Valid CPR and First Aid Certificates (HLTAID009/0011)
• Current Driver’s License and Comprehensive Car Insurance
• NDIS Worker Screening (Yellow Card)
• NDIS Orientation Module
• WWCC (Blue Card) – preferred but not essential
• Manual Handling Certificate (HLTWHS005)
• Assist Clients with Medication Cert (HLTHPS006)

Why Sapphire Support?

Grow With Us

• Leadership development and ongoing professional learning
• Coaching and support from experienced operational leaders
• Practice-based and clinical training to build your expertise

Make a Real Impact

• Lead a team dedicated to meaningful participant outcomes
• Shape a positive, supportive house culture
• Be part of a growing, values-led NDIS provider on the Sunshine Coast

Your Wellbeing Matters

• Supportive, down-to-earth team environment
• Ongoing support from a dedicated Client Services Officer
• Genuine recognition as part of the management team
• Regular ongoing hours of work for work/life balance

You'll Belong Here

At Sapphire Support, we exist to help people with disability live independent lives, on their own terms. As a Sunshine Coast–based, NDIS-registered provider, we're guided by dignity, inclusion, choice, collaboration, and meaningful outcomes — and we're looking for a leader who shares that same drive.

Apply now and lead a team that's changing lives, one day at a time.

Company Overview

About Sapphire Support Sapphire Support is the Sunshine Coast's leading registered NDIS provider, delivering person-centred disability and mental health support services to participants who want to live independently, confidently, and on their own terms. Based in Mooloolaba, we support individuals across Assisted Daily Living, Supported Independent Living, Specialist Disability Accommodation, and Social & Community Participation — providing care that is tailored, evolving, and always built around the person. Our values We believe everyone deserves to live their best life. That belief sits at the heart of everything we do — for our participants and for our team. Compassion — We take a person-first approach in every interaction, recognising that every individual brings a unique set of needs, strengths, and goals. Quality — Our staff are experienced, well-trained, and supported to deliver the highest standard of care. Transparency — We're upfront, honest, and accountable — to our participants, their families, and each other. Individuality — Cookie-cutter care isn't our style. We tailor our support to the person in front of us, every time. What it's like to work here At Sapphire Support, we treat our team like family. You'll work alongside people who genuinely care — about the participants they support and about each other. We invest in your development through ongoing training, mentorship, and real career pathways, and our Employee Assistance Program means support is available to you too, not just those we serve. If you're looking for meaningful work in a team that has your back, you're in the right place.