Team Leader - TC

Daily Operations

• Supervise the day-to-day operations of Orange Wheels centre, ensuring adherence to grooming standards.
• Implement and uphold promotional activities to drive engagement and customer loyalty.
• Conduct regular 15-minute daily briefings for the team.
• Monitor and minimize absenteeism to ensure operational efficiency.
• Encourage and motivate employees, serving as a role model and example.
• Enforce a no-phone policy for employees to maintain a focused and safe environment.
• Oversee inventory in the cafe, maintaining office supplies, and ensuring timely ordering of materials.
• Manage the frequent occurrence of parties, ensuring smooth coordination and supervision.
• Submit daily End-of-Day (EOD) reports to the Area Manager, Finance, and Regional Manager.
• Ensure SOPs are followed with 100% adherence.
• Be ready to lend a hand with additional tasks when colleagues in OW are unavailable, ensuring a seamless workflow and strong team support.

Sales and Revenue Management

• Contribute to achieving weekly sales targets by effective managing of the team.
• Regularly update the daily sales board, offering in-depth insights into sales metrics and trends for the team's awareness and analysis.

Customer Experience

• Lead the delivery of exceptional customer experiences, ensuring play areas, cafe, party hall, and retail spaces meet high standards.
• Manage the kids and parents, with specific guidelines for weekdays and weekends.
• Address and resolve customer complaints promptly, implementing necessary measures for cleanliness and satisfaction.

Reporting and Analysis

• Manage internal data in SharePoint related to maintenance, inventory, and attendance.
• Provide proper communication channels, especially in risk mitigation situations.
• Address maintenance issues promptly, ensuring timely resolution even in emergencies.

Team Leadership and Development

• Motivate the team by setting an example, following SOPs, and ensuring their adherence.
• Incorporate motivational strategies, such as a "Quote of the Day" and daily sales board updates.
• Encourage employee suggestions, communicate with the area manager regarding IT concerns, and implement recognition schemes.
• Recognize the need for customer service training and ensure it is implemented for the team.