Team Leader - Technical Support

As a Team Leader Technical Support, you will oversee a team of technical support executives to ensure timely, high-quality customer service and technical issue resolution. You will be responsible for mentoring team members, monitoring performance, managing escalations, and driving continuous improvement in support processes. You will collaborate with internal departments to resolve complex technical problems and ensure adherence to service level agreements (SLAs)

Bachelor's degree in Information Technology, Computer Science, or a related field.
Proven 3+ years of experience in technical support, with at least 1+ years in a team lead or supervisory role.
Strong technical troubleshooting skills, with in-depth knowledge of systems, software, and hardware.
Experience in the Hospitality industry is highly preferred.
Excellent leadership, interpersonal, and organizational skills.
Strong verbal and written communication skills with a customer-first approach.
Ability to manage multiple priorities and work effectively in a fast-paced environment.