Team Leader – Tele Sales

Roles and Responsiblities

• Team Management and Supervision:
• Lead, motivate, and monitor a team of telesales agents to meet individual and team sales targets.
• Schedule and manage team shifts, ensuring adequate staffing during peak hours.
• Track daily, weekly, and monthly performance metrics like lead conversion, revenue, and call productivity.
• Sales Performance and Coaching:
• Provide regular training and coaching to enhance selling skills, product knowledge, and communication abilities.
• Conduct performance reviews, set clear goals, and identify opportunities for improvement.
• Share sales best practices and motivate the team to achieve targets.
• Sales Strategy Execution:
• Develop and implement sales techniques and strategies to drive better conversion rates.
• Work closely with leadership to execute campaigns, promotions, and target-driven initiatives.
• Track lead pipeline and ensure timely follow-ups on leads and prospects.

Customer Engagement and Problem Solving:

• Ensure agents maintain a professional, customer-focused approach during calls.
• Address escalations or customer objections to ensure a positive sales experience.
• Identify gaps in processes that impact sales performance and recommend improvements.