Team Leader Visitor Experience

City of Mount Gambier has an exciting opportunity for a motivated and driven individual to join the Economy, Strategy and Engagement Team

About the position:

• Full Time Permanent
• Flexible working arrangements available
• Competitive remuneration

Lead and coordinate the delivery of exceptional visitor servicing across all visitor information and engagement channels, ensuring a consistent, high-quality and brand-aligned experience that enhances Mount Gambier’s reputation as a destination. Provide leadership and guidance to the visitor servicing team, fostering a culture of collaboration, continuous improvement, innovation and servicing excellence while contributing to the achievement of Council’s visitor economy objectives, strategic priorities and outcomes.

The successful applicant will join the Economy, Strategy and Engagement team and play an important role in delivering visitor economy outcomes

This position is classified at Level 4 Year 1 to Level 4 Year 4 (currently $96,041.58 to 102,724.50 per annum) of the City of Mount Gambier Administration Staff Agreement No.[13 2025](tel:13 2025).

About you:

• Demonstrated ability and/or strong willingness to lead and develop teams to deliver exceptional visitor service outcomes.
• Experience coordinating and improving service delivery, with a focus on visitor or customer experience and continuous improvement.
• Strong stakeholder engagement, relationship management and communication skills.
• Ability to analyse information and provide sound advice, recommendations and reports.
• Experience managing day-to-day operations, including rostering, facilities, and resources.
• Well-developed organisational and administrative skills, with the ability to manage competing priorities and meet deadlines.
• Demonstrated initiative, problem-solving skills and a commitment to innovation and service excellence.

What we offer:

Make the move to Mount Gambier Mount Gambier, South Australia’s second largest city, combines professional opportunities with an exceptional quality of life. Renowned for its natural beauty, including the iconic Blue Lake/Warwar, spectacular caves and sinkholes, and extensive parks and gardens, the region offers a relaxed and affordable lifestyle. With the beach just a short 20-minute drive away, Mount Gambier is the ideal place to build your career, connect with community, and enjoy an enviable work-life balance.

The successful candidate will enjoy:

• Ongoing professional development and training,
• A supportive and friendly team environment,
• Career development opportunities,
• Active social club,
• Flexible work arrangements,
• Positive work/life balance,
• Income protection insurance,
• Employee Assistance Program and Wellbeing Support,
• Excellent Enterprise Agreement benefits with above award rates.

The City of Mount Gambier is an equal opportunity employer that values diversity, inclusion and belonging. We are committed to fostering a culturally safe, respectful and supportive workplace and strongly encourage applications from members of our First Nations community.

Pre-employment requirements:

The position is subject to satisfactorily meeting the following employment requirements;

• National Police Check,
• Working with Children Check (WWCC),
• Pre-employment medical examination.

For a confidential conversation please call:

Amanda Stevens

Strategic Development & Visitor Economy Coordinator

[08 8721 2536](tel:08 8721 2536)

Further information about the position, including the position description, which identifies key competencies and selection criteria, is available from City of Mount Gambier website: www.mountgambier.sa.gov.au/council/careers/vacancies

How to apply:

Applicants must

• Specifically address each of the key competencies and selection criteria within the position description
• Submit with a resume including contact details for at least three referees.

Applications close:Friday 30 October 2026 at 5:00pm.

Applications must be submitted via email to:

People and Culture Team

[email protected]