Team Leader (Visitor Management Service)

To carry out counter operations according to the hospital’s guidelines, procedures and policies consistently.
Plan weekly duty roster and manage the deployment of staff for all Visitor Registration Counters.
Supervise and monitor performance of staff to ensure service levels are met. Provide coaching and counselling when necessary.
Manage resources including manpower, equipment and supplies in daily operations.
Investigate causes of discrepancies and complaints and take corrective actions. Raise necessary documentations (Incident Report [IR]).