Team Leader/Duty Manager

We are seeking responsible, proactive, and customer-focused Team Leadersto oversee the daily operations of our inflatable park. The Team Leaders must ensure the park runs smoothly, guests have a safe and enjoyable experience, and team members are supported and motivated during their shifts.

Our team are the most important part of our park and essential for our guest experience. We actively encourage you to have fun with and assist our customers in having the most memorable time possible with us.

We need happy & motivated individuals that will help us do this. Could this be you?

They are also responsible for the quality, safety & standards & of our park. Qualifications and / or experience in customer service, food or first aid are preferable but not essential.

With all roles there will be an element of cleaning when we open or close the park, and during our sessions.

We need our team members to be all-rounders, so you will have duties on reception, café as well as monitoring our fun zones. We will cover all the training you need before you letting you go solo.

We have both weekday & weekend hours available and will distribute these in accordance with you availability and application of duties on shift. Obviously lots more hours around the school holidays as we get busier.

The opportunity to progress and develop with us either in site or with the company is also available as we expand our estate nationally.

If you enjoy interacting with the public and relish working in a fun environment then this opportunity could be for you and we’d love to see you at one of our planned recruitment days.

Key Responsibilities

• Supervise and support team members during shifts, ensuring high standards of customer service and safety.
• Key holding responsibilities. Opening and closing duties.
• Oversee daily operations, including check-in, attractions, café, and party bookings.
• Conduct safety checks of inflatables, play areas, and equipment before and during sessions.
• Deliver staff briefings, delegate tasks, and monitor performance.
• Handle guest enquiries, feedback, and complaints in a professional manner.
• Respond to incidents and emergencies, ensuring correct procedures are followed.
• Ensure compliance with health & safety, safeguarding, and company policies.
• Manage cash handling, till reconciliations, and shift reports.
• Assist with training and development of team members.
• Work closely with the management team to maintain a clean, safe, and fun environment.
• Handle customer queries, feedback, and complaints in a professional and timely manner.

Skills & Qualities

• Strong leadership and people management skills.
• Excellent communication and problem-solving abilities.
• Confident in enforcing safety rules and handling conflict when required.
• Highly organised, reliable, and able to work under pressure.
• Approachable, positive, and customer-focused attitude.

Sales & Performance

• Promote upselling and add-on sales to maximise revenue.
• Support the Managers in achieving daily/weekly sales targets.
• Monitor products and help implement measures to reduce costs.

Requirements

• Previous supervisory experience in leisure, hospitality, or customer service.
• First Aid qualification (or willingness to train).
• Knowledge of health & safety and safeguarding practices.
• Flexible availability, including evenings, weekends, and holidays.
• Minimum age 18+ (may vary depending on local laws).
• Fun, energetic workplace as part of a growing leisure brand.

Pay: £13.50-£15.00 per hour

Expected hours: 24.0 – 40.0 per week

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking

Work Location: In person