Team Leader/Supervisor

Who are we?
At Support Care, we are dedicated to providing personalised Aged & Disability Care to help our clients live independently and confidently. Operating from our premium office in Bonifacio Global City (BGC), we are committed to the mission of empowering individuals to live with dignity, independence, and choice.

Why You’ll Love Working With Us

We believe in taking care of the people who take care of others. At Support Care, "care" isn't just for our clients, it's in our DNA. We maintain a high-vibrancy, "Startup Agility" environment where transparency and professional growth are prioritized.

Our Premium Benefits & Perks:

• Financial Rewards: We value loyalty. Enjoy a Sign-on Bonus at your 6th and 12th months of service, plus your guaranteed 13th-month pay.
• Health & Celebration: Your well-being is our priority with comprehensive HMO Insurance. We also love celebrating your milestones including a celebratory cake on your birthday!
• The BGC Office Experience: Work in a modern, professional space in the heart of the city. We feature a fully stocked pantry, a premium coffee machine to kick-start your morning, and daily Afternoon Tea to recharge.
• Operational Excellence: We follow international professional standards in a structured yet flexible environment that values open-door management and clear communication.
• Work-Life Balance: Stay refreshed with a full 1-hour lunch break and a culture that respects your time.

What You’ll Be Doing:

Leadership and Supervision

• Lead, guide, and support Care Service Coordinators in performing their roles effectively.
• Provide coaching, mentoring, and training to new and existing staff to ensure service excellence.
• Monitor team performance, ensuring service quality, compliance, and operational efficiency.
• Conduct regular team meetings to discuss updates, share best practices, and address challenges.
• Provide ongoing feedback and performance support to team members.

Operational Oversight

• Rostering and scheduling of staff to ensure all shifts have been allocated to the required standard.
• Develop and maintain relationships with clients and promote a strong focused culture.
• Available to be on-call outside of normal working hours on a rotating roster to attend to emergency shift cancellations and find replacement staff as required.
• Oversee implementation of NDIS and Support Programs to ensure all client requirements are met.
• Collaborate with Operations and Clinical Care Teams to address client needs and service gaps.
• Support escalations and ensure timely resolution of staffing or service-related concerns.

Client and Stakeholder Management

• Build and maintain professional relationships with clients, families, carers, and case managers.
• Ensure client goals and care outcomes are achieved and documented appropriately.
• Liaise with My Aged Care, NDIS, and other external agencies to coordinate services efficiently.

Compliance and Administration

• Ensure accurate and up-to-date record keeping within the Care Services team.
• Monitor employee compliance, including certificates, training, and documentation.
• Prepare and submit performance and operational reports to management as required.

Are You the Perfect Fit?
We are looking for someone who brings:

• Ability to work independently
• Excellent communication and listening skills
• High level of organisational skills
• Competent using Google Docs and able to learn business systems quickly
• Sound computer skills in G-Suite
• Able to work in a fast-paced environment.
• Willing to travel in Taguig City
• Willing to work onsite
• Rostered Schedule and not fixed weekends off depending on the operational needs

Join the Foundation of Our Future

We are looking for team members who want to grow as we grow. At Support Care, you aren’t just an employee; you are a foundational pillar of our organization.
This position is fully onsite and requires reporting to the office in BGC, Taguig.