Team Leader/Supervisor

Part-Time Team Leader – Wet-Led Pub

Job Title: Team Leader

Employment Type: Part-Time

Reports To: General Manager

Role Purpose

The Team Leader supports the General Manager and wider management team in the day-to-day running of a small, friendly, wet-led pub.

This is a hands-on role combining normal bar duties with additional responsibility for leading shifts, supporting other team members and maintaining the standards expected by the business.

The Team Leader may be required to act as the senior member of staff on duty and should therefore be confident making sensible operational decisions, dealing with customers and supporting the safe and responsible operation of the pub.

As a small family pub, teamwork and flexibility are essential. The Team Leader is expected to lead by example and contribute wherever reasonably required during a shift.

Key Responsibilities

• Shift Leadership

• Support the opening, operation and closing of the pub.

• Lead shifts when the General Manager is not immediately present.

• Allocate duties and provide direction to team members during the shift.

• Complete appropriate opening and closing checks.

• Ensure problems arising during a shift are dealt with appropriately and escalated to management where necessary.

• Customer Service

• Provide friendly, welcoming and efficient service.

• Help create the relaxed, community-focused atmosphere expected from a traditional family pub.

• Build positive relationships with regular and new customers.

• Deal professionally with customer queries, complaints and difficult situations.

• Support the responsible management of intoxicated or disruptive customers.

Bar Operations

• Serve draught beer, cider, wine, spirits, soft drinks and other products to company standards.

• Maintain appropriate knowledge of the drinks range and current promotions.

• Ensure correct measures and prices are used.

• Maintain appropriate standards of beer dispense and presentation.

• Monitor stock levels during service and replenish bar stock as required.

• Help maintain clean and organised bar, cellar and customer areas.

• Cash & Till Controls

• Operate the EPOS/till system correctly.

• Ensure all sales are entered through the till.

• Support cashing-up and End of Day procedures when authorised.

• Report till, cash or stock discrepancies immediately.

• Follow company procedures regarding discounts, refunds, voids and complimentary products.

• Licensing & Responsible Service

-Support compliance with the Licensing Act 2003 and the premises licence.

• Apply the company's age-verification policy, including Challenge 25 where applicable.

• Refuse alcohol sales where appropriate.

• Support the prevention of underage drinking, drunkenness, disorder and antisocial behaviour.

• Escalate licensing or safety concerns to management.

The Team Leader does not automatically act as the Designated Premises Supervisor and must work within the authority delegated to them by management.

Team Support

• Lead by example in standards of behaviour, attendance and customer service.

• Help less experienced members of the team during busy periods.

• Promote good communication between bar staff and management.

• Raise operational, staffing or customer concerns with the General Manager.

Community & Events

As a community-focused pub, the Team Leader may also be expected to:

• Support live sport, entertainment and pub events.

• Assist with quizzes, raffles, games and community activities.

• Help prepare the venue before events.

• Support the management of busy sporting fixtures and entertainment evenings.

• Engage positively with regular customers and members of the local community.

Authority of the Role

When appointed as the senior person on duty, the Team Leader may be authorised to:

• Direct team members during the shift.

• Make reasonable decisions regarding customer service.

• Refuse service in accordance with licensing requirements.

• Deal with disruptive customers.

• Contact management where escalation is required.

• Complete opening and closing procedures.

• Carry out till and cashing-up procedures where trained and authorised.

Person Specification

The successful candidate should be:

• Friendly and approachable.

• Reliable and trustworthy.

• Comfortable taking responsibility.

• Confident dealing with customers.

• Able to remain calm during busy periods.

• Able to supervise and motivate a small team.

• Comfortable working independently when required.

• Able to communicate effectively with both customers and colleagues.

• Willing to work evenings, weekends and Bank Holidays according to the rota.

• Previous bar or hospitality experience is preferred.

• Previous supervisory experience is desirable but not essential where the candidate demonstrates the appropriate attitude, reliability and leadership ability.

Working Hours

This is a part-time position, with hours determined by the business rota.

The role will normally include a mixture of:

Evenings

Weekends

Bank Holidays

Busy sporting fixtures

Entertainment and event nights

Additional hours may occasionally be available depending on business requirements.

General Responsibilities

The duties listed within this job description are not exhaustive.

As part of a small pub team, the employee may reasonably be asked to undertake other duties consistent with the level and nature of the position.

All employees are expected to comply with company policies, procedures, licensing requirements and reasonable management instructions.

Pay: £10.85-£13.00 per hour

Work Location: In person