Team Manager

Based in KL / Malacca

Management:

1. Lead and manage a group of systems support engineers, with change management team, global support team,
   and systems administration team, giving supervision & fostering collaboration and develop professional growth.
2. Understand the company's services, products, long-term strategy, and business objectives.
3. Conduct performance reviews, set individual goals, and provide continuous feedback.
4. Creating training programs, materials, and supplies, and arranging training sessions.
5. Assist HR on hiring process for any new recruitment/replacement.
6. Attend meetings and prepare reports.
7. Regular sync-ups with Finance team on service contracts and updates.
8. Maintain, monitor, and replace company's assets and devices to maximize their value and decision making on purchase requisition.
9. Work closely with Management and Finance regarding devices cycle and updates.

Operation:

1. Liaison with customer on weekly and periodically based over the service status and planning.
2. Prepare monthly on-call schedule for Global Support team and ensure being followed.
3. Arrange staff for any ad hoc on-call schedule support team.
4. Review and approve monthly on-call allowances and submit to HR.
5. Prepare and compile Man-days for Planning, Estimation and Invoicing Submission for Change Management projects and tasks.
6. Allocate tasks and resources effectively to ensure timely project delivery.
7. Facilitate knowledge sharing and maintain team documentation.
8. Design, implement, and maintain enterprise-level systems, ensuring optimal performance and scalability.
9. Lead system integration projects, applying Enterprise Integration Patterns and managing workflows such as messaging, file transfers, and event-based handling.
10. Oversee and perform operational tasks, including change requests, environment support, and troubleshooting for server platforms and databases.
11. Plan and manage IT infrastructure projects, from requirements gathering to execution and delivery.
12. Collaborate with cross-functional teams to implement tools like JIRA Service Management for streamlined operations.

Requirements:

• Minimum Diploma/Advanced Diploma/ Bachelor's Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent
• Required skill(s): Interpersonal & Communication, Customer Oriented, Presentation, Problem Solving skills
• Initiative, independent, & self-motivated • People oriented
• Great organizational and time-management skills
• Minimum 2 years work experience in the related role