Team Manager - Communications Channels and Content

• 6-month fixed-term opportunity
• Office-based role in Wellington
• Lead the day-to-day delivery of audience-focused communications across channels and content

About the role - Mō te tūnga

Service Delivery Communications supports the delivery of MSD services to New Zealanders through clear, effective and audience-centred communications.

The Communications Channels and Content team delivers communications across a range of channels and formats. The team works with stakeholders across Service Delivery to make sure content is accurate, consistent, timely, accessible and tailored to audience needs.

As Team Manager, Communications Channels and Content, you will lead the day-to-day delivery of communications across channels and content. You will manage workflow and priorities, support multi-channel communications and maintain strong standards for quality, tone and accessibility.

You will provide clear direction to team members, manage workload and delivery priorities, and use performance information and feedback to improve processes and outputs. While your primary focus may be channels or content, you will work across both areas as required to meet team priorities and delivery demands.

You will work collaboratively with internal stakeholders to deliver coordinated communications that meet business needs and deadlines. You will also support continuous improvement of the tools, processes and practices that strengthen communications delivery across Service Delivery.

What you bring - Ōu pūmanawatanga

• Experience delivering communications across content and channels in a complex environment
• Practical expertise developing and coordinating content across digital, print and visual formats, with a strong focus on quality and consistency
• Experience supporting or leading teams, setting clear priorities and contributing to a positive, inclusive and high-performing team environment
• Working knowledge of performance measures, audience insights and feedback, with the ability to use these to improve communications delivery
• Strong relationship management and collaboration skills, with the ability to deliver coordinated work across teams and meet deadlines
• Experience in strategic planning, operational management, project management, financial management and performance monitoring
• A commitment to embedding Te Ao Māori and Te Tiriti o Waitangi in leadership, decisions and ways of working

What’s in it for you - Nōu te rourou

This is an opportunity to lead a team delivering communications that support the day-to-day delivery of services to New Zealanders.

You will gain broad exposure across communications channels and content, build strong relationships across Service Delivery, and develop your influence within a large and complex organisation.

You will be able to shape high-quality communications practice, see the practical impact of your work, and contribute to services that make a meaningful difference for New Zealanders.

Position Description - He Whakaahuatanga Tūnga

Team Manager Position Description

Salary - Utu-ā-tau: $122,381 - $152,296

Applications close - Ka kati ngā tono hei te: 24 September 2026

Apply early - suitable candidates may be progressed prior to the closing date

About us - Mō mātou

The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

How to apply - Me pēhea te tuku tono

Before you submit your application, please take a moment to review our guidance to understand how AI can best support your application. Candidate Guidance - Responsible AI use in recruitment

To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.

Note: Your cover letter will be a key part of our assessment process. Please highlight how your skills and experience relate to the key responsibilities listed in the position description and job advertisement.

All applications must be made online. If this is not possible or if you have any queries, please contact us at [email protected]

Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as an internal candidate.

Joining us - Ko te hono mai

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.

If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

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