Team Manager for Operations | Admin

Job Type: Full-Time 
Work Setup: Hybrid – Required to work onsite 3 days per week and can choose from any of our PSG workspaces (SCB Ayala Makati, SM North EDSA, EXXA Towe in Bridgetowne, and Alabang).

About the Role:

We are on the lookout for our next Team Manager, for Operations to lead a high performing team supporting a U.S.-based Healthcare client. This role is responsible for driving team performance, ensuring operational excellence, managing stakeholder relationships, and developing employees in a fast-paced environment.

Key Responsibilities:

• Lead and manage a team of 15+ FTEs, driving performance, engagement, and accountability.

• Monitor team KPIs and operational metrics, identifying trends and implementing action plans.

• Provide coaching, feedback, and performance management to support employee growth and success.

• Oversee daily operational activities, ensuring quality, compliance, and timely delivery of services.

• Build and maintain strong relationships with clients and stakeholders, managing updates and escalations effectively.

• Identify and implement process improvements to enhance efficiency, service quality, and team performance.

• Partner with cross-functional teams to support U.S.-based clients and business objectives.

Profile Requirements

• 3-5 years of people leadership experience in fast-paced BPO environment.

• Proven experience managing teams of 15+ employees.

• BPO experience preferred.

• Experience supporting U.S.-based clients or global operations is a strong advantage.

• Healthcare staffing, recruitment operations, or EOR industry experience is a plus.

• Strong analytical skills with the ability to translate data into actionable insights.

• Proven ability to coach, develop, and improve team performance.

• Excellent communication, client management, and stakeholder management skills.

• Amenable to Hybrid work-setup (3 days onsite/week)

• Amenable to work on a shifting night shift schedule (start as early as 7:00 PM, latest 12:00 AM)

Preferred Qualifications: 

• Experience in workforce solutions, recruitment, staffing, or healthcare support industries.

• Previous exposure to healthcare staffing, contingent workforce management, recruitment operations, or Employer of Record (EOR) environments is highly advantageous.

• Experience managing client-facing operational teams with a focus on service delivery and performance management.