Team Manager- M365

About Gigmo Solutions Pvt. Ltd.

Gigmo Solutions Pvt. Ltd is a young early stage startup started by co-founders with combined global experience of 60+ years with a mission to fundamentally disrupt customer support industry through perfectly tuned symphony of Artificial Intelligence based conversational bots and Gig workers.

The Person

You demonstrate solid leadership and analytical skills, exhibit strong business acumen, as well as a commitment to productivity. You are a self-starter, go-getter, proactive and has the ability to learn and perform in a fast-paced environment

You are dynamic, result oriented, has the ability to drive results through others, possess strong analytical and negotiation skills and excellent process orientation.

 Role

• You are required to manage team operations, create new solutions, leveraging and, where needed, adapting existing methods and procedures
• You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change
• You will be responsible for providing guidance to our in-house Management Trainee
• Should keep a close track of the NSAT Scores and the productivity of the team members
• You are required to induct new joiners i.e Engineers and Team Leader about the technical support process.
• Should Recognize high performance and reward accomplishment
• Delegate tasks ,set deadlines and oversee day to day operations
• Providing timely feedback to team members and resolve issues
• Create an open communication culture and an inspiring team environment
• Provide guidance ,training and mentoring to team members to improve the productivity
• Responsible for developing strategy on how to approach tasks and develop a plan to accomplish them
• Lead by Example in professionalism ,Communication and technical Expertise

Qualifications and Experience

• Graduate with minimum 5-6 years of Experience as Team Manager in Technical Support process.
• Should have good knowledge in MS office

 Work Location/Shift Timings-Permanent work from home and you will be required to work in US Shift Timings

 CTC- As per Industry Standards

Company Website-www.gigmos.com