Team Manager -Operations

Role & responsibilities

• Manage day-to-day project operations related to client policy analysis and vote recommendation delivery
• Lead and support a team of associates and senior associates, ensuring high performance and quality outcomes
• Review analyses and recommendations to ensure alignment with client guidelines, internal standards, and delivery timelines
• Allocate work effectively across the team and monitor productivity, quality, and turnaround times
• Act as an escalation point for complex, ambiguous, or sensitive cases
• Ensure adherence to established processes, controls, and quality standards
• Collaborate with internal stakeholders to address issues, clarify requirements, and support smooth project execution
• Track project progress, identify risks, and implement corrective actions where needed
• Drive training, coaching, and development of team members
• Contribute to process improvement initiatives, workflow enhancements, and documentation efforts
• Prepare regular status updates and reports for leadership on team performance and project delivery