Team Manager (Retail)

Key Responsibilities:-

* Lead and manage the retail team to achieve sales targets and business objectives.

* Monitor daily sales performance and take action to improve results.

* Set clear sales targets, KPIs and individual staff goals.

* Motivate, coach and develop team members to improve their sales and customer service skills.

* Ensure excellent customer service and shopping experience at all times.

* Manage staff schedules, duty rosters, attendance, leave and manpower planning.

* Ensure stores maintain proper visual merchandising, product display and brand standards.

* Monitor stock levels and coordinate stock replenishment and transfers.

* Minimise stock discrepancies, damages, shortages and slow-moving items.

* Ensure all stores follow company SOPs, policies and procedures.

* Monitor promotions and ensure all promotional activities are properly implemented.

* Analyze sales reports and provide weekly/monthly performance updates to management.

* Identify underperforming stores or staff and develop action plans to improve performance.

* Handle staff issues, customer complaints and operational problems professionally.

* Support new store openings, renovations and store projects when required.

* Conduct regular team meetings and communicate company updates clearly.

* Assist with recruitment, onboarding and training of retail staff.

* Build a positive, disciplined and high-performance team culture.

* Continuously identify opportunities to improve sales, productivity and retail operations.

* Various Boutique available: Sunway Pyramid, IOI Putrajaya, 118 Mall