Team Manager, SRE

Job Summary

The Team Manager will lead a team of Site Reliability Engineers, promoting the development and execution of quality services and continuous improvements in support of the company's goal of providing superior client experience, promoting a culture of high performance and continuous learning and development.

The Team Manager will be responsible for the delivery of high-quality technical services and adherence to Pythian and client processes; lead their team through the implementation of customized client services; be an influential leader with talent in people management; champion a culture of continuous improvement and development of team members.

Hours of Work

We have two positions available as we are creating two teams. One position will have the hours of 4:30am to 1pm IST and the other will be 12:30pm to 9pm IST.

What you will be doing

• Lead and mentor a team of SRE to ensure technical excellence, timely resolution of incidents, and professional growth of team members.
• Drive strategic service delivery and operational excellence by optimizing workload distribution, automating toil, and ensuring the team exceeds strict SLA targets for high-profile enterprise clients.
• Act as the primary point of contact for critical escalations and severity-1 incidents, providing guidance and technical direction.
• Provide 24/7 management on-call support for the team.
• Conduct performance reviews and knowledge-sharing sessions to strengthen the team's capabilities.
• Collaborate with management on performance metrics, process adherence, and resource planning.
• Sets specific goals and objectives for team members as part of Pythian's goal planning program.
• Provides guidance to team members regarding training opportunities as part of Pythian's self-directed training program.
• Meets regularly with team members for one-on-one sessions to disseminate information and gain feedback on opportunities for improvement.
• Reviews and reports on technical work completed by team members.
• Ensures team members' adherence to Pythian and client processes.
• Works with the Director to complete resource planning to enable sustainable growth.
• Act as a strategic technical advisor to key enterprise clients, deeply understanding their business goals and tailoring Pythian's SRE/DevOps services to drive their long-term infrastructure reliability and scalability.
• Works with the Director to disseminate information and direction from Pythian's leadership teams.
• Foster a culture of psychological safety, encouraging proactive problem-solving, blameless post-mortems, and continuous innovation among senior technical staff.

What we need from you

• A minimum of 3 years of previous experience leading and managing technical teams, specifically with a track record of guiding senior-level SRE and DevOps engineers.
• Proven experience managing complex, high-stakes enterprise client relationships. Ability to confidently interface with high-level client stakeholders and act as a trusted advisor.
• Exceptional verbal and written communication skills. Must be able to seamlessly translate complex technical challenges and strategic goals between C-level executives and highly technical engineering teams.
• Demonstrated resilience and composure under pressure. Strong crisis management and escalation handling skills, with a proven ability to steer teams through significant technical, operational, and client-facing challenges.
• Proven experience in SRE and/or DevOps with a strong SRE and DevOps mindset and a relentless focus on CI/CD orchestration, release management, deployment automation, scalability, toil reduction, and system reliability.
• Experience with Google Cloud Platform (GCP) and Infrastructure as Code (IaC) tools, particularly Terraform.
• Strong knowledge of microservices architecture, containerization (Kubernetes, Docker), advanced networking concepts, and CI/CD pipeline tools (e.g., Jenkins, GitLab CI, GitHub Actions).
• Hands-on experience with Public Key Infrastructure (PKI), service mesh technologies, and Linux systems administration.

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.