Team Manager Supported Accommodation

My Place provides accommodation and support to young people aged 16 and over who are Looked After by the Local Authority. We work with young people in partnership with other agencies, to support them to make a successful transition into independent adulthood. The service is registered under ‘The Supported Accommodation (England) Regulations 2023’.

The young people that My Place works with have had a range of difficulties. We currently specialise in supporting unaccompanied minors who are new to the country. These young people have been through traumatic experiences and journeys to the

UK.

The Team Manager will provide effective day-to-day leadership and management to a team of Support Workers within a supported accommodation service for young people.

The postholder will be responsible for ensuring that the team provides safe, consistent, high-quality and young-person-centred support. The role will involve overseeing the quality of support being provided, undertaking regular case and support-plan reviews, monitoring progress, and ensuring that the views, wishes and experiences of young people are central to service delivery.

This is not a case-holding role. The Team Manager will not hold a caseload or have primary case-management responsibility for individual young people. Instead, they will provide management oversight and supervision of the work undertaken by the support team and ensure that appropriate actions are identified, followed up, and escalated where required.

This full-time role allows employees to work both remotely, and in the office, to suit your work/home balance, needs and lifestyle.

Key Responsibilities:

Team Management and Leadership

Provide effective leadership, supervision and direction to a team of Support Workers.

Allocate and monitor staff responsibilities to ensure young people receive consistent and appropriate support.

Conduct regular supervision and performance discussions with staff.

Identify training, development and support needs within the team.

Promote a positive, respectful and accountable team culture.

Manage attendance, conduct and performance issues in line with organisational policies.

Ensure staff understand and work within their roles, responsibilities and professional boundaries.

Support the induction and development of new staff members.

Case and Support Oversight:

Undertake regular reviews and management oversight of young people's support plans, records and progress.

Ensure support plans are current, relevant and reflective of the young person's individual needs and goals.

Monitor the quality and consistency of case recording and support-worker interventions.

Review progress against agreed outcomes and ensure appropriate actions are followed up.

Identify emerging concerns, risks or gaps in support and ensure these are addressed promptly.

Liaise with relevant professionals and agencies where appropriate to support effective outcomes for young people.

Ensure information is shared appropriately and in accordance with confidentiality safeguarding and information-governance requirements.

Working with children and Young People:

Develop positive, professional, and appropriate relationships with young people.

Regularly engage with young people to understand their views, wishes, feelings and experiences of the service.

Ensure young people's voices are reflected in support planning, reviews and service development.

Provide opportunities for young people to give feedback about the support they receive.

Respond appropriately to concerns, complaints and feedback raised by young people.

Promote independence, resilience, confidence and positive decision-making.

Encourage young people to identify and work towards their own goals and aspirations.

Ensure practice is strengths-based, trauma-informed and focused on individual outcomes.

Safeguarding and Risk Management:

Ensure safeguarding procedures are understood and followed by all members of the team.

Provide management oversight of safeguarding concerns and ensure appropriate actions are taken.

Escalate safeguarding, welfare or risk concerns appropriately to the Service/Registered Manager and relevant external professionals.

Ensure staff respond appropriately to incidents, missing episodes, disclosures and other concerns.

Promote a culture in which safeguarding is everyone's responsibility.

Quality Assurance and Compliance:

Monitor the quality of support provided by the team through audits, observations, case reviews and feedback.

Ensure records, support plans, and other documentation meet organisational and regulatory standards.

Contribute to internal audits, inspections and quality-improvement activity.

Identify areas for improvement and develop appropriate action plans.

Ensure lessons from incidents, complaints, safeguarding concerns and young people's feedback are shared with the team and used to improve practice.

Partnership Working:

Develop effective working relationships with social workers, personal advisers, education providers, health professionals, housing providers and other relevant agencies.

Attend relevant meetings and reviews where management oversight is required.

Ensure information is communicated effectively between staff, management and external professionals.

Represent the service professionally and promote positive relationships with partner agencies.

Person Specification:

Essential

Experience of working with young people within supported accommodation, residential care, social care, housing or a related setting.

Experience of supervising or managing staff.

Understanding of safeguarding and risk management.

Experience of reviewing support plans, case records or other care/support documentation.

Ability to identify concerns, assess information and take appropriate action.

Strong communication and interpersonal skills.

Ability to engage positively with young people and ensure their views are heard.

Ability to lead, motivate and develop a team.

Good organisational and record-keeping skills.

Understanding of professional boundaries, confidentiality and information sharing.

Commitment to equality, diversity and young-person-centred practice.

Desirable:

Relevant qualification in social work, social care, youth work, housing, leadership and management or a related discipline.

Experience within or of supported accommodation for young people.

Knowledge of relevant regulatory and legislative requirements.

Experience of quality assurance, auditing or inspection processes.

Experience of multi-agency working.

Experience of managing safeguarding concerns and risk.

To be able to drive and have access to a vehicle (business insurance essential).

Key Competencies:

The successful candidate will demonstrate:

• Leadership - able to provide clear direction, support and accountability to staff.
• Safeguarding - able to recognise, respond to and appropriately escalate concerns.
• Communication - able to communicate effectively with young people, staff and professionals.
• Professional judgement - able to identify concerns and make appropriate management decisions.
• Young-person-centred practice - committed to listening to young people and incorporating their views into service delivery.
• Quality-focused practice - able to monitor standards and identify areas for improvement.
• Team development - able to motivate, supervise and develop staff.
• Accountability - takes responsibility for ensuring agreed actions are completed and standards are maintained.

Pay: £46,000.00-£56,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Health & wellbeing programme
• On-site parking
• Sick pay

Work Location: Hybrid remote in Leeds LS11