Team Member -AOCC

Operations Monitoring and Terminal Coordination:

Monitor terminal operations to detect congestion or unusual incidents and coordinate corrective actions with terminal operations, security, and other relevant teams.

Ensure seamless baggage delivery operations by monitoring processes and resolving delays.

Supervise Visual Docking Guidance System (VDGS) and Gate Operating System (GOS) to ensure parking stands are allocated before flight arrival and maintain on-time block and off-block operations.

Coordinate with the Landing Parking Cell and non-scheduled operators to facilitate departure clearances according to flight plans.

Flight Announcements and Status Updates:

Perform manual or automated announcements within the terminal as required by airlines or terminal operations.

Make flight status announcements through paging systems, keeping passengers and visitors informed during operations and disruptions.

Ensure timely and accurate flight information updates on Flight Information Display Systems (FIDS).

Stakeholder Coordination:

Coordinate with Medical Services, ATC, ground handlers, and terminal operations to address medical emergencies promptly.

Work with ATC for flight arrivals, parking allocation, runway changes, towing permissions, and other operational updates.

Collaborate with airlines, non-scheduled operators, ground handlers, engineering, and security teams to facilitate efficient operations during shifts.

Regulatory Compliance and Documentation:

Ensure adherence to SOPs and regulatory requirements and support compliance with internal and external audits.

Capture operational data and prepare reports for shift summaries, incidents, and performance tracking.

Training and Development:

Assist staff in completing mandatory compliance training related to aviation standards, safety protocols, ISO certifications, and operational excellence.

Participate in mock drills, operational simulations and cross-functional training to ensure seamless coordination with other departments.

Key Stakeholders - Internal:

Duty Manager - AOCC/JCC

Airport Operations Team

Air Traffic Control

Airport Security

Emergency Medical Services

Engineering & Maintenance Team

Health, Safety & Environment (HSE) Team

Key Stakeholders - External:

Airlines

Ground handlers

Non-scheduled operators

Government agencies (Customs, Immigration, CISF, ARC, Air Force, Military)

Medical agencies

Qualifications

Educational Background:

Post Diploma or Bachelor's Degree in Aviation Management, Operations Management, or a related field

Work Experience:

1-2 years of experience in airport operations, ground handling, or airside services preferred.