Team Member - Full Time

Heavenly Desserts Crawley

We are looking for enthusiastic, customer-focused Team Members to join the opening team of our brand-new Heavenly Desserts restaurant in Crawley.

This is an exciting opportunity to be part of a new store from day one, helping us create an exceptional guest experience and build a successful team from the very beginning. Whether you're interested in Front of House, Waiting, or Kitchen duties, we're looking for energetic people who are passionate about hospitality, great food, and delivering outstanding customer service.

About Us

Heavenly Desserts is the UK's leading premium dessert restaurant, renowned for delivering an unforgettable dining experience through handcrafted luxury desserts, speciality coffees, signature drinks, and exceptional customer service. Our guests visit us for more than just desserts—they come for an experience, and our team plays a vital role in making every visit special.

The Role

As a Team Member, you'll play a key role in launching our brand-new Heavenly Desserts restaurant and creating memorable experiences for every guest. As part of our opening team, you'll help establish the culture, standards, and reputation of the restaurant from day one.

This is a varied, hands-on role where no two days are the same. You'll work alongside an energetic team to deliver exceptional food, drinks, and customer service while helping us create a welcoming atmosphere that keeps guests coming back.

Key Responsibilities

• Greet and welcome guests with a friendly and professional attitude.
• Take customer orders and serve food and beverages efficiently.
• Prepare our signature desserts, drinks, and menu items to Heavenly Desserts' high standards.
• Deliver exceptional customer service and ensure every guest enjoys a premium dining experience.
• Clear, clean, and reset tables to maintain a spotless restaurant.
• Maintain the highest standards of food hygiene, health and safety, personal hygiene, and cleanliness.
• Support the kitchen and pot wash area when required.
• Assist with customer enquiries, reservations, takeaway collections, and delivery orders both in person and over the phone.
• Support the launch and ongoing promotion of the restaurant by helping create social media content, showcasing our products and guest experience, and assisting with local marketing activities where required.
• Work collaboratively with the management team and colleagues to ensure smooth day-to-day operations.
• Show initiative, maintain high standards, and assist with additional duties to support the success of the restaurant.

What We're Looking For

We're looking for people who are:

• Friendly, positive, and enthusiastic.
• Passionate about delivering outstanding customer service.
• Excited to be part of the opening team of a brand-new restaurant.
• Confident communicating with customers both face-to-face and over the phone.
• Comfortable contributing to social media content when required.
• Able to work efficiently in a fast-paced environment.
• Reliable, organised, and a strong team player.
• Well presented with excellent attention to detail.
• Eager to learn, develop new skills, and grow with the business.

Applicants must be available to work flexible shifts between 10:00am and 12:00am, including evenings, weekends, and bank holidays, and have reliable transport to and from the Crawley Leisure Park.

Previous hospitality or food service experience is preferred but not essential, as full training will be provided for the right candidate.

What We Offer

• Competitive hourly pay.
• 20 days' annual leave, plus an additional day's holiday for each completed year of service.
• 25% employee discount.
• Full training and ongoing development.
• Career progression opportunities as the business grows.
• Flexible full-time and part-time positions available.
• The opportunity to be part of the opening team and help shape the culture and success of a brand-new Heavenly Desserts restaurant.

Why Join Us?

Joining our opening team is a unique opportunity to be part of something special from day one. You'll help shape the culture of the restaurant, build lasting relationships with your team and guests, and develop your skills within one of the UK's leading premium dessert brands. As the business grows, there will be opportunities for progression and increased responsibility for those who demonstrate commitment, initiative, and ambition.

If you'd like to be part of our exciting journey, we'd love to hear from you. Apply today with your CV.

Heavenly Desserts is an equal opportunities employer committed to creating an inclusive workplace where everyone is welcomed, respected, and given the opportunity to succeed.

Pay: £12.71-£13.00 per hour

Benefits:

• Discounted or free food
• Employee discount
• Free parking

Work Location: In person