Team Member - Help Desk B2P

Purpose/Objective

Provide timely and accurate resolution of vendor queries related to invoices, payments, account statements, and vendor Ledger.
Ensure efficient handling of daily vendor helpdesk tickets while maintaining SLA compliance.
Coordinate effectively with Buyers, AP Teams, Plants/Sites users, Vendor Master Team, and Business Users to resolve vendor issues.
Identify and implement process improvements to enhance helpdesk efficiency.

Key Responsibilities of Role

Candidate Requirements for PTP Helpdesk Role: - Strong understanding of Procure-to-Pay (PTP) processes and vendor payment cycles.

• Prior experience in Accounts Payable or Vendor Helpdesk roles.
• Excellent verbal and written communication skills for handling calls and emails professionally.
• Ability to manage high-volume queries with accuracy and efficiency.
• Strong problem-solving skills to quickly identify root causes of payment issues.
• Knowledge of ERP SAP system for payment tracking and query resolution.
• Familiarity with invoice processing, GRN, PO matching, and payment terms.
• Ability to handle difficult conversations with patience and professionalism.
• Attention to detail to ensure error-free communication and resolution.
• Ability to work under tight deadlines and manage multiple priorities.
• Strong collaboration skills to coordinate with internal teams (Finance, Procurement, etc.
  ).
• Proficiency in MS Office tools (Excel, Outlook, Word) for reporting and communication.
• Knowledge of basic accounting principles related to payables.
• Ability to maintain accurate records of queries and resolutions.
• Strong time management skills to balance calls, emails, and follow-ups.
• Positive attitude with a continuous improvement mindset.
• Commitment to confidentiality and compliance with company policies and financial regulations.

Technical Competencies

B2P functional knowledge ,Accounting and commercial laws,Process and system orientation SAP F1 Module, ME23N and Need to be check the Vendor payment status through FBL1N,Excel

Qualifications and Experience

Qualifications for PTP Helpdesk Position: - Bachelor’s degree in commerce, Accounting, Finance, or Business Administration.

• Candidates with M.
  Com & B.
  Com or equivalent postgraduate qualifications are a plus.
• Diploma or certification in Accounting/Finance/ERP systems is desirable.