TEAM MEMBER L2 SUPPORT

Job Title: TEAM MEMBER L2 SUPPORT

Grade: FLI

Platform: Group Functions

Business Unit: Core Information Technology

Department: Application Support

Location: Mumbai - Mahape

JOB DESCRIPTION

JOB PURPOSE:

To manage and deliver Level2 Capabilities of the Digital applications.

PRINCIPAL ACCOUNTABILITIES

· Ensuring uptime of the Digital Sourcing Applications.

· Effectively manage the L2 Bucket of the Digital application, which involves query handling, Issue resolution, root cause analysis, fixes to the issues and ensuring permanent fixtures to the repeated issues.

· Ensure timely closures of requests, providing faster workarounds and handling users diligently.

· Knowledge Base creation and communicate to the appropriate stake holders.

· Effectively manage escalations and provide support to the team wherever required.

· Support all business activities critical to respective application

DIMENSIONS

Financial Dimensions (if applicable)

Other Dimensions

SKILLS AND KNOWLEDGE

Educational Qualifications

Bachelor’s Degree in Engineering/Computer science

Functional Skills

Hands on experience in Sales force, Mobile Apps, GCP,Python, Dot NET, Oracle, MQSQL, JSON, API, Dynatrace, AppDynamics

Good interpretation skill

Good communication skills, verbal and written

Team Player

Relevant and total years of Experience

2- 4 Years in Financial Application

Pay: ₹800,000.00 - ₹1,100,000.00 per year

Work Location: In person