Team Member - Travel Operations

Purpose/Objective

To support the day-to-day execution of corporate travel operations by ensuring timely travel bookings, policy compliance, accurate documentation, traveller assistance, vendor coordination, and efficient resolution of travel-related requests while delivering a seamless travel experience for employees.

Key Responsibilities of Role

• Process domestic and international travel bookings including air, rail, hotel, visa, and ground transportation.
• Ensure travel arrangements are made within approved timelines and as per organizational policies.
• Coordinate with travelers, approvers, travel service providers, and internal stakeholders for seamless travel execution.
  .
• Review travel requests for completeness, approvals, and policy compliance.
• Facilitate ticket issuance, itinerary modifications, cancellations, and refunds.
• Handle urgent and last-minute travel requirements efficiently - Ensure adherence to corporate travel policies, entitlement matrices, and approval workflows.
• Flag policy deviations and obtain necessary approvals prior to booking.
• Support travel audits and maintain compliance-related documentation.
• Liaise with Travel Management Companies (TMCs), airlines, hotels, transport vendors, and visa agencies.
• Track service delivery and escalate unresolved service issues.
• Support vendor performance monitoring and SLA adherence - Validate travel invoices, credit notes, refunds, and supporting documents.
• Assist in reconciliation of travel expenses and vendor billing.
• Coordinate with Finance and vendors for discrepancy resolution.
• Maintain accurate travel records and booking databases.
• Generate periodic MIS reports on travel volumes, savings, compliance, and service performance.
• Support data analysis for travel cost optimization initiatives.
• Act as the first point of contact for travel-related queries and issues.
• Provide travel advice, itinerary support, and emergency assistance to employees.
• Ensure a positive traveller experience through timely support and communication.
• Support administration of Travel Management Systems (TMS) and booking platforms.
• Ensure data accuracy and system hygiene.
• Participate in process improvement and automation initiatives.
• Monitor traveler movements and support travel risk management protocols.
• Coordinate with stakeholders during travel disruptions, emergencies, or business continuity situations.
• Ensure timely communication to affected travelers.
• Collaborate with Group Admin Head & Lead Travel Services to drive travel operation as per group guideline & business requirement - Interact with various travel service partners and build strategic relationships with them with an objective of cost optimization and service excellence - Collaborate with Admin Leads and employees to understand their, grievances for the BU w.
  r.
  t Travel services.
• Maintain relationships with appropriate authorities and leverage them effectively as deemed necessary.
  Travel Platform Administration- SBT uptime and functionality support - User profile management User Support & Query Resolution- Query resolution within - Traveler satisfaction score Policy Compliance Monitoring- Travel policy compliance - Exception approval tracking Travel Governance & Controls- Audit compliance - Documentation accuracy Vendor & TMC Management- Vendor SLA adherence - Issue resolution turnaround Travel Analytics & MIS- Timely MIS reporting - Data accuracy Emergency & Escalation Management- Critical case response time Process Improvement & Digital Adoption- Automation initiatives - User adoption rate

Technical Competencies

Corporate Travel Operations,Travel Policy & Compliance,Travel Vendor Management, Travel Billing & Controls, Travel MIS & Analytics,Exception Management,Travel Audit & Governance

Qualifications and Experience

• 5-8 years of experience in Corporate Travel Management, Administration, Travel Operations, or Travel Services.
• Hands-on experience in managing Air, Rail, Hotel, Visa, and Travel Logistics arrangements.