Team Supervisor II

Position Specific Duties & Responsibilities  Oversee and support daily operations of a multidisciplinary team.

 Supervise assigned staff including case managers, care coordinators, PRSS, and administrative support.

 Conduct regular team huddles and case staffing to ensure coordinated care delivery.

 Ensure team performance and service delivery align with organizational expectations.

 Ensure services are accessible, timely, and client centered.

 Lead efforts to engage hard-to-reach clients and those with high-risk needs.

 Facilitate referrals and integration with physical health, psychiatric, and other supportive services.

 Address clients' needs promptly, including medical, housing, and crisis-related support.

 Analyze and disseminate data to guide service planning and staff priorities.

 Use service utilization and quality metrics to inform client care and operational decisions.

 Collaborate with data teams to ensure accurate reporting and identify gaps or trends.

 Monitor staff caseloads and adjust assignments to maintain equity and efficiency.

 Identify barriers to service delivery and recommend improvements.

 Ensure compliance with agency, state, and payer documentation and reporting requirements.

 Support recruitment, onboarding, and development of team members.

 Maintain positive relationships with internal departments and leadership.

 Participate in multidisciplinary planning and quality improvement initiatives.

 Advocate for staffing and resource needs in collaboration with leadership.

Qualifications EDUCATION:

 Bachelor's Degree in related field is required

Experience  5+ years' experience in mental health care.

 2+ years' experience in a supervisory role.

Performance Competencies  Strategic and Analytical Decision-Making.

 Effective Supervision and Team Leadership.

 Data Analysis and Operational Planning.

 Strong Communication and Problem-Solving Skills.

 Workflow Management and Service Coordination.

Knowledge/Skills/Abilities  Regulatory Compliance – Familiarity with HIPAA, Medicaid/Medicare, state mental health regulations, and documentation standards.

 Trauma-Informed Care – Knowledge of trauma-informed approaches and their application in service delivery and team supervision.

 Crisis Intervention – Awareness of crisis de-escalation techniques and emergency response procedures.

 Clinical Supervision Models – Understanding of effective supervision practices, including reflective supervision and performance management.

 Cultural Competency – Knowledge of cultural and socioeconomic factors impacting mental health care.

 Leadership and Team Building – Ability to inspire, guide, and support staff, promote collaboration, and address conflict constructively.

 Communication – Strong written and verbal communication skills, including documentation, feedback delivery, and interdepartmental coordination.

 Problem-Solving – Ability to assess situations, make decisions under pressure, and implement effective solutions.

 Time Management – Skill in prioritizing tasks, managing deadlines, and balancing administrative and supervisory duties.

 Coaching and Mentorship – Competency in developing staff, providing constructive feedback, and facilitating professional growth.

 Maintain Confidentiality and Professional Ethics – Uphold ethical standards and client confidentiality at all times.

 Adapt to Change – Flexibility to lead through organizational, procedural, or policy changes in a fast-paced environment.

 Handle Sensitive Situations with Diplomacy – Remain calm and objective when managing performance concerns, staff grievances, or client crises

Certifications/Licenses  ODMHSAS PRSS Supervisor Training, one time course completed within 6 months of hire.

 ODMHSAS Case Manager II Certification, completed within 60 days of eligibility.

 Must possess a valid Driver License and satisfactory driving record to use agency and/or personal automobile to travel to locations other than primary office and/or for the transportation of clients.

Other Information SAFETY SENSITIVE JOB CLASSIFICATION: This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the “safety-sensitive” classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances

included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children’s Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal

from employment.

Additional Information May be required to work evening hours, weekends, and/or holidays.