Tech and Marketing Officer

EMPLOYER: Bonny Downs Community Association (BDCA)

JOB TITLE: Tech and Marketing Officer

CONTRACT: Fixed-term contract until 31 March 2027 (possibility of extension depending on funding)

HOURS: 9 hours per week, ideally across Tuesday and Thursday during normal office hours.

PAY RATE: £14.80 per hour (£6926 pro rata)

LOCATION: Main Office in The Well Community Centre (E6 6DQ).

Bonny Downs Community Association has been working together to change lives and transform our community since 1998. Over the past 25 years, our team has grown to provide a wide array of services that benefit Newham residents from all walks of life. Please apply as soon as possible on our website if you meet the Person Specification requirements and believe you could enhance our team!

https://bonnydowns.org/2026/09/hiring/

MAIN DUTIES AND RESPONSIBILITIES:

Upshot Database Administration

· Train staff/ volunteers in how to use Upshot properly

· Train staff in how to run accurate monitoring reports on Upshot

· Ensure staff have easy access to printed copies of registration forms in each venue

· Create upshot accounts for new staff and volunteers

· Support volunteers with removal of duplicate entries on the database

· Organise each project’s listed activities so they are in a clear order

· Follow up with staff on any overdue registers and data

· Anonymise and archive people who are disengaged or deceased

Technical Administration

· Be the main point of contact for our external tech support team (Principal) if any staff are having tech trouble and need support to resolve

· Assist with the tech side in the daily management of our centres, such as troubleshooting wifi and connectivity issues

· Work with the Facilities Assistant to purchase and set up new laptops and mobiles

· Work with the Facilities Assistant to set up new starters on the scanner and give their printing codes

· Liaise with Principal to set up new staff profiles and email addresses (ready with email signature, access to BDCA calendar, included in Staff Mailing List, SharePoint mapped, and agreed access to folders)

· Give new starters a tour of Sharepoint, Upshot and any other systems we use

· Maintain and circulate an up-to-date list of staff contact details

· Close Upshot and Sharepoint accounts and redirect emails when staff and volunteers move on

· Carrying out the PDQ machine compliance due annually

· Manage the POS donation systems, ensuring it is working and donations are labelled appropriately

Marketing Assistance

· In consultation with project teams, assist on planning, creating, marketing and monitoring fundraising campaigns

· Promote new donors to join our ‘Friends’ monthly giving scheme, by assisting with high quality e-newsletters, promotional videos, printed flyers and social media posts etc.

· Support individuals who kindly offer to raise money for BDCA through sponsored events (sharing their posts on BDCA’s social media, arranging branded t-shirts etc, providing information packs).

· Organise occasional small scale fundraising events for our project attendees to get involved with

· Support the income generation team with producing marketing materials

· Support with producing case studies through interviews and write ups

· Help develop and support income generation ideas

· Take high-quality photos across BDCA’s services with consent for marketing and fundraising

· Assist with social media content creation and management

Training & Development

· Attend and actively contribute to team meetings, monthly staff meetings, team building events and staff training opportunities organised by BDCA.

· Identifying and completing other relevant training courses to ensure continuous professional development.

· Attend regular supervision meetings with your line manager in order to monitor performance and progress.

Other Duties

This job description sets out the duties of the post at the time it was drawn up. Such duties may vary from time to time without changing the general character of the duties or the level of responsibility involved. Such variations are a common occurrence. Excellent team working and individual personal development are key to the BDCA’s success in delivering its business aims and objectives. Therefore, all staff are expected to have a flexible attitude in responding to new priorities and opportunities as they arise.

Equal Opportunities

Bonny Downs Community Association has a strong commitment to achieving equality of opportunity in both services to the community and the employment of people and expects all employees and volunteers to promote its policies in their work. The equality, diversity and inclusion policy applies to employment and advancement and all employees will be recruited, trained and promoted on the basis of abilities, job requirement and fitness for that work. No applicant or employee should receive less favourable treatment on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, or be disadvantaged by requirements that cannot be shown to be justifiable.

Public Relations

Bonny Downs Community Association attaches considerable importance to the public relations aspect of its work. It is therefore essential to develop and maintain professional working relationships with all users, colleagues and partner organisations

Job Type: Part-time

Pay: £14.80 per hour

Benefits:

• Casual dress
• Cycle to work scheme

Work Location: In person