Tech-BAIN Service Reliability Engineer

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Title: Service Reliability Engineer (SRE)

Business Unit: UMG Corporate IT

Work Location: Nashville, TN

Department: Global Technical Operations

Reports To: Technical Operations Director AMER

FLSA*:

• Exempt or non-exempt determination will be made by Corporate Legal based on job functions and responsibilities

Job Summary We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

As a key member of our Global Technical Operations team, you will be responsible for the reliability, scalability, and performance of the critical systems that power a global enterprise. By blending a software engineering mindset with operational expertise, you will engineer solutions that improve system reliability, automate complex processes, and reduce manual toil. You will be an essential partner to our development, infrastructure, and security teams, driving a culture of resilience and continuous improvement across the organization.

As a Site Reliability Engineer, you won't just be supporting systems; you'll be ensuring the services that connect artists and fans around the globe are always on.

Job Functions Key Responsibilities System Reliability & Performance

• Design, build, and maintain the availability, scalability, and performance of critical services.
• Develop and maintain robust monitoring, alerting, and observability systems (e.g., using AWS CloudWatch, Dynatrace) to ensure rapid issue detection and resolution.
• Monitor infrastructure capacity and performance, providing analysis and suggestions for service delivery improvement.

Automation & Efficiency

• Drive the automation of repetitive operational tasks, including infrastructure provisioning, deployments, and scaling.
• Create and maintain scripts and custom code to support and enhance our operational toolset.
• Support and optimize CI/CD pipelines to improve deployment speed and reliability.

Incident Management & Collaboration

• Participate in an on-call rotation to troubleshoot and mitigate production incidents.
• Lead post-incident reviews and root cause analyses to implement lasting solutions.
• Partner with engineering and IT stakeholders to embed SRE best practices (SLOs, error budgets) into the design and development lifecycle.

Job Requirements Required Experience & Skills:

• A strong background in systems administration (Linux/Windows) in a large-scale environment.
• Proficiency in at least one programming language (e.g., Python, Go, Java).
• Hands-on experience with a major cloud platform (AWS, GCP, or Azure), with a high preference for AWS.
• Solid understanding of networking, containers (Docker, Kubernetes), and Infrastructure as Code (e.g., Terraform, Ansible).
• Experience with modern monitoring and observability tools (e.g., Prometheus, Grafana, Datadog, Splunk, Dynatrace).
• Proven analytical and problem-solving abilities with experience in a high-pressure environment.
• Excellent communication skills and the ability to foster a collaborative team environment.

Preferred Experience & Skills

• Bachelor's degree in an IT-related field.
• Experience managing large-scale, distributed systems for a global organization.
• Familiarity with IT governance standards like ITIL.
• Direct experience with ServiceNow for IT service management.
• Knowledge of chaos engineering, resilience testing, and advanced capacity planning.

Universal Music Group is an Equal Opportunity Employer.

Disclaimer

This job description only provides an overview of job responsibilities that are subject to change.

Perks Playlist Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren’t just values—they’re how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical, dental, and vision coverage
• Including 100% coverage for out-patient in-network mental health services
• Fertility coverage for eligible medical plan participants
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
• Student Loan Repayment Assistance and Tuition Reimbursement
• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees
• 3-weeks PTO for non-exempt employees
• 2-weeks paid Winter Break
• 10 Company Holidays (including Juneteenth and Wellbeing Day)
• Summer Fridays (between Memorial Day and Labor Day)
• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change. Universal Music Group is an Equal Opportunity Employer We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

Please note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT.

For more information, please click on the following links.

E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish