Tech Field Engineer

**Field Engineer

Permanent Position
Citizen only
Cairns or Mackay, QLD
Hybrid**

Green Light is looking for a motivated and positiveField Engineer for apermanent position based in Queensland. 

What success looks like in this role:

• Provides onsite technical support and hardware repair services across Cairns/Mackay and surrounding areas.
• Diagnoses, troubleshoots, and repairs laptops, desktops, and related IT hardware.
• Replaces hardware components including motherboards, screens, keyboards, batteries, SSDs, memory, and other field-replaceable parts.
• Performs hardware diagnostics, BIOS and firmware updates, system testing, and validation activities.
• Manages assigned service calls, parts inventory, schedules, and travel requirements efficiently.
• Completes service documentation accurately and within required timeframes.
• Works independently while maintaining high levels of customer satisfaction and professionalism.
• Communicates effectively with customers, service delivery teams, and technical support groups.
• Follows customer-specific processes, safety requirements, and service level commitments.
• Meets SLA targets while delivering a positive customer experience.

You will be successful in this role if you have:

• High School Diploma, GED, or equivalent qualification.
• Technical certification, Associate Degree, or relevant vocational training preferred.
• 1-2 years of experience in computer hardware repair, field services, desktop support, or technical support environments.
• Strong troubleshooting and fault-finding skills across laptop and desktop hardware.
• Experience installing and replacing hardware components such as motherboards, screens, batteries, keyboards, SSDs, and memory modules.
• Good understanding of Windows operating systems and desktop computing environments.
• Experience working with Dell, Lenovo, or other major OEM hardware platforms is highly desirable.
• Strong customer service, communication, and documentation skills.
• Ability to work independently and manage multiple onsite service requests.
• Current Australian Driver's Licence and willingness to travel throughout the Cairns region.
• OEM or manufacturer certifications are advantageous.
• A Blue Card (Working with Children Check) is required for this role.

How to applyClick “APPLY” or contact Shilpa at [email protected] or call at [0482 072 637](tel:0482 072 637) for a confidential discussion with Green Light Worldwide