Tech, Field Service

Long Description:

The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service

support for customers at customer sites with the end goals of restoring functionality to our customers’

assets while delivering a world-class Customer Service experience.
Day-To-Day Responsibilities:

• Read and interpret electronic schematics and architectural blueprints
• Perform preventative maintenance visits to help maintain a stable client environment
• Clean various AV equipment including but not limited to: camera lenses, monitors and

equipment fans

• Field installation of control programs (AMX / Crestron/Firmware) – upload and download

capability

• Field service support of networked devices (Routers, IP Protocols, etc.)
• Perform service tasks in a timely and quality conscious manner including but not limited to:

pulling cable, installing connectors, mounting projects and hanging ceiling mounts

• Assist next level service technicians as needed
• Provide training to clients and less senior technicians as needed
• Adhere to and understand OSHA standards for all phases of the job
• Setup and troubleshoot various video codecs
• Travel to various job sites required

Perform additional tasks, responsibilities, and projects as needed to support the team and

organization, ensuring flexibility in adapting to evolving priorities and objectives
Items to Consider:

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may

vary based on client requirements and may include travel to various locations in support of the

account.

• This position will generally work on customer sites and may deal with a construction site type of

work environment.