Tech-IDC-Asset Technician

About the role

This role involves managing assets within a data-center environment, ensuring compliance with asset management protocols, and maintaining accurate inventory records. You will be responsible for on-site support during standard working hours and responding to after-hours emergency requests as required.

Key responsibilities

• Be on-site during 5×8 working hours; respond to after-hours emergency requests and deliver on-site support as required
• Observe asset management red-line rules and Alibaba's integrity, compliance and legal requirements to ensure all workflows are lawful and compliant
• Implement access registration for warehouse personnel and inbound/outbound asset registration in accordance with asset-related SOPs
• Respond to and execute work orders per service SLA requirements to guarantee SLA compliance rate and accuracy of asset information
• Propose optimization suggestions for asset-management workflows and ticketing processes
• Manage safety across all phases including asset storage, transportation, inbound-outbound handling, decommissioning and disposal following asset SOPs
• Conduct full-scope asset inventory for data-center facilities and verify consistency of asset location, SN, status, model and other attributes
• Proficient in asset-management tools and relevant software for fast data retrieval, analysis and anomaly extraction
• Possess basic capabilities in risk control, schedule management and project acceptance during project implementation

About you

• 1-3 years of relevant industry experience
• Familiar with common data-center equipment such as switches and servers
• Familiar with typical components & consumables including optical modules, boards and optical fibers
• Hands-on warehouse-management experience
• Knowledge of warehouse-environment requirements including dust-proof and moisture-proof measures
• Proactive in identifying and resolving issues
• Conceptual understanding of the full asset lifecycle from inbound receipt to retirement within IDC environments