Tech-IDC-IT FE Engineer

About the role

Perform 5×8 IDC data center on-site duty in compliance with Alibaba requirements. Deliver rapid response to operational incidents outside working hours, arrive on-site promptly per incident management specifications, ensure stable system operation, execute emergency handling and on-site support following standards.

Key responsibilities

• Perform on-site duty in IDC data center with rapid response to operational incidents outside working hours
• Update and maintain complete infrastructure information with 100% accuracy
• Periodically verify platform alarm configurations and monitor the availability and stability of monitoring systems
• Rapidly respond to incidents and reach the site in accordance with operational incident management specifications
• Resolve incidents timely following EOP (Emergency Operating Procedure) and escalate accordingly until service recovery
• Complete root cause analysis and incident review to close the loop fully
• Quickly identify fault points and drive recovery upon incidents
• Track and resolve all identified risks until full closure
• Independently develop and implement MOP (Method of Procedure) for internal changes and renovation projects
• Propose optimization or renovation suggestions for infrastructure monitoring, capacity, security and availability issues

About you

• Solid professional knowledge of data center infrastructure and fundamental IDC industry knowledge
• Familiar with power, HVAC and weak-current architecture as well as operating principles of infrastructure within assigned IDC premises
• Language Requirement: Local language + English, or Local language + Chinese