Tech-IDC-IT Ops Engineer

About the role

Perform 24x7 or 5x8 IDC data center duty as required by Alibaba Cloud.

Key responsibilities

• Perform 24x7 or 5x8 IDC data center duty as required by Alibaba Cloud
• Demonstrate comprehensive understanding of equipment and environment in IDC; possess capability for root cause analysis, review, improvement summarization, and promotion of corrective actions for IT operations incidents
• Be familiar with the ticketing system, master SOP standard operating procedures and strictly execute them
• Independently complete all tickets, assist network engineers and server experts in complex troubleshooting and problem resolution
• Ensure zero faults and efficient delivery; independently analyse and coordinate related teams to handle non-standard scenarios
• Be familiar with project management processes, with basic capabilities in risk control, progress management, and project acceptance during project implementation

About you

• Bachelor's degree or above in Computer Science, Information Technology, Network Engineering or related disciplines
• Minimum 1 years of working experience, including in data center preferred
• Basic incident management capability and ability to promote optimization measures
• Team spirit, mutual support and assistance
• Fluent in bilingual communication capabilities; proficiency in local language for work communication is a plus