Tech Lead

Who you are

• 8+ years in production operations, SRE, or DevOps roles, with at least 3+ years in a people management capacity
• Proven experience managing cloud-native services on Azure and AWS, including: Azure SQL, Cosmos DB, Application Gateway, Key Vault, Storage, DNS, Load Balancer, Virtual Machines, Azure Machine Learning, Sentinel
• AWS Lambda, ECS, RDS, CloudWatch
• Strong understanding of SRE principles (SLOs, SLIs, error budgets, incident response)
• Hands-on experience with container orchestration (Kubernetes, Docker)
• Proficiency in CI/CD pipelines and infrastructure-as-code tools (Terraform, GitHub Actions, Jenkins)
• Familiarity with observability platforms (Datadog, BigPanda, OpenTelemetry)
• Experience working with identity platforms and/or fraud detection systems
• Excellent communication and stakeholder management skills; ability to influence across technical and business domains
• Strong analytical mindset with a focus on measurable outcomes and continuous improvement
• Empathetic and inclusive leader, committed to team well-being and growth
• Strategic thinker with a bias for action and accountability
• Calm and structured under pressure; able to lead teams through high-stakes incidents
• Passionate about engineering excellence, automation, and reliability
• Strong collaborator who builds trust across teams and geographies
• Committed to continuous learning and knowledge sharing

What the job involves

• We are seeking an accomplished and forward-thinking technical leader to join our Risk Intelligence organisation as the Tech Lead – Site Reliability Engineering (SRE) for the Risk Screening Product Line
• Based in Nottingham, UK, this role will lead the reliability engineering function for critical Screening applications supporting the EMEA region
• The successful candidate will be accountable for ensuring the availability, scalability, performance, and security of business-critical platforms while driving operational resilience and service excellence across a complex, cloud-native technology landscape
• As a key technical leader, you will combine deep expertise in Site Reliability Engineering, cloud operations, and modern software delivery practices with a passion for building high-performing engineering teams
• You will lead reliability strategies, incident management, automation initiatives, and continuous improvement efforts, while partnering closely with product, engineering, and business stakeholders to align technology outcomes with organisational objectives
• This role offers an exciting opportunity to influence engineering culture, mentor and develop talent, and establish best-in-class operational practices within a growing and innovative UK-based technology organisation
• Technical Ownership for Identity & Fraud Platforms:
• Lead 24×7 reliability operations for Screening services, ensuring uptime, performance, and compliance across WC1 and World Check verify Applications
• Define and implement SLOs, SLIs, and error budgets; maintain reliability scorecards and drive improvements through engineering backlogs
• Act as Major Incident Commander during critical outages; lead blameless post-incident reviews and ensure learnings are institutionalized
• Drive automation-first mindset across incident response, deployment, compliance, and observability
• Collaborate with product and engineering teams to embed non-functional requirements and secure-by-design principles into delivery pipelines
• Co-own cloud reliability roadmap with platform teams; standardize tooling for observability, ITSM, and incident communication
• Ensure DR readiness, runbook quality, and resilience patterns are consistently applied across services
• People Leadership:
• Lead and mentor a team of SRE engineers, fostering a culture of ownership, learning, and engineering excellence
• Drive career development, performance management, and technical capability growth across the team
• Collaborate with HR and Talent teams to build local hiring pipelines and support workforce planning
• Promote well-being and psychological safety within the team; ensure compliance with health and safety standards
• Represent Nottingham site in global SRE forums; contribute to offshore strategy and location planning
• Partner with vendors and staffing partners to manage workforce augmentation and ensure delivery quality
• Support BCP/DR planning and ensure site-level operational readiness for critical events