Tech Lead - Support

Job highlights

• Requirements : . Must be a self-motivated,be able to work both independently and in a team environment . Ability to learn new technologies around IT Infrastructure,demonstrate & lead at functional level .
• Experience: .
• Relevant work experience 7 8 Years. .

We are looking for experienced Tech Lead Support role for immediate hire. At Stackup, Tech Lead Support will be responsible for all technical aspects of supporting Stackup s products & services to clients. Being a team leading role, support services to be rendered with a team of engineers.

Responsibilities:

• Support coverage for all Stackup product & service offerings Hyperconverged Infrastructure, Cloud, IT Automation Management, Software Defined Storage, MiniPC, System integration.

• Technical ownership in supporting, rolling out upgrades and enhance existing system to improve customer experience

• High level troubleshooting, as well as coordinating & cooperating with team members, customers, system integration partners.

• Provide support for technical, IT infrastructure issues to ensure client satisfaction.

• Ensure proactive health checks, hardware & software management with team.

• Managerial responsibility towards ensuring team performance.

• Co work with Product Development Engineering team in creating newer features, products.

• Technical ownership in procurement, inventory & vendor management

• Support process adherence, time line management

• Additional tasks as deemed required by organization.

Requirements :

• Must be a self-motivated, be able to work both independently and in a team environment

• Ability to learn new technologies around IT Infrastructure, demonstrate & lead at functional level

• Exceptional team management

• Hands on IT Infrastructure knowledge around Servers, Storage, Networking

• Sound knowledge around Linux OS, KVM, Qemu, Cloud technologies, Software Defined Storage.

• System Engineer level knowledge in Windows Server & Linux OS.

• Great Soft skills in communicating with external clients, partners, vendors & internal team members, co-workers.

• Patience in handling customer issues, ensure close looping open ended things.

• Education Engineering UG / PG Electronics / Software.

Experience:

• Relevant work experience 7 8 Years.