Tech Lead / Voice AI Architect

Job Description :-

Experience :- 7-10 years in ML/speech engineering, 2+ years architecting production voice pipelines.

Key Responsibilities

• Own end-to-end architecture: ASR → NLU/LLM → dialogue manager → TTS → telephony
• Make build-vs-buy calls on ASR/TTS vendors (Deepgram, Azure Speech, ElevenLabs, or open-source Whisper/Coqui)
• Own latency budget across the pipeline (target sub-1.5s round-trip for live calls)
• Mentor Conversational AI and ML/Voice engineers; own technical hiring bar

Must-Have Technical Qualifications

• Production experience with at least one ASR engine (Whisper,Deepgram, Google STT, Azure Speech) at scale
• Hands-on experience with LLM-based dialogue systems (function calling, RAG, or fine-tuning)
• Strong grasp of telephony integration: SIP, WebRTC, Twilio/Exotel/Ozonetel or similar
• Experience optimizing for latency and cost simultaneously in a live voice pipeline
• Comfortable working across Hindi/Hinglish and English accent handling for Indian/UAE markets
• Track record of hitting production accuracy benchmarks: 95%+ transcription (WER-based) accuracy and 90%+ intent classification accuracy at scale — not just in a demo
• Experience handling dialect variation and code-switching (e.g. Hinglish, Gulf Arabic variants) in production ASR/NLU
• Successfully deployed and managed Voicebots in a production environment.
• Experience handling 5000+ live customer calls per day.

Good-to-Have

• Prior experience at Amazon Alexa, Microsoft Cortana/Speech, Google Assistant, or a voice-AI startup
• Exposure to Arabic ASR/TTS for UAE market
• 2+ years hands-on with LLMs/Generative AI in a production (not POC) setting

Pay: ₹1,000,000.00 - ₹2,000,000.00 per year

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Paid sick time
• Provident Fund

Work Location: In person