Tech Operations Executive

About Zonov.ai

Zonov.ai is an AI-powered healthcare operations company building intelligent solutions for hospitals, multi-specialty clinics, and enterprise healthcare networks. Our platform combines Voice AI, intelligent workflow automation, real-time healthcare analytics, AI-assisted operational monitoring, and revenue-leakage detection to transform complex healthcare operations into connected, efficient digital workflows.

From clinical documentation and patient workflows to discharge summaries, coding support, claims processing, and operational intelligence, Zonov.ai helps healthcare organizations reduce administrative burden, improve efficiency, strengthen compliance readiness, and enable care teams to focus more on patients rather than paperwork.

With a global presence across the United States and India, Zonov.ai is building scalable healthcare AI infrastructure for the next generation of connected, intelligent, and automated healthcare.

Website: https://zonov.ai/
LinkedIn: https://www.linkedin.com/company/zonov-ai/

About the Role

We are looking for a proactive and technology-oriented Tech Operations Executive to manage and coordinate the end-to-end hospital engagement lifecycle.

The role involves hospital outreach, business development, requirement gathering, deal closure, onboarding, technology implementation, go-live, and ongoing client coordination.

The candidate will work closely with the Operations, Product, Technology, and Business Development teams and will interact directly with hospital management and healthcare stakeholders.

Key Responsibilities

• Identify and research potential hospitals, clinics, and healthcare organizations.
• Handle the end-to-end hospital journey from lead generation and outreach to meetings, negotiations, deal closure, onboarding, implementation, and go-live.
• Conduct calls, emails, LinkedIn outreach, networking, and field visits.
• Understand client requirements and communicate relevant Zonov.ai solutions.
• Coordinate product demos, meetings, follow-ups, and commercial discussions.
• Build and maintain relationships with hospital management and key stakeholders.
• Understand Zonov.ai's AI, Voice AI, automation, SaaS, analytics, and healthcare workflows.
• Gather and document functional and basic technical requirements.
• Coordinate with Product/Technology teams for implementation, testing, integrations, and issue resolution.
• Support product testing, workflow validation, implementation, and go-live activities.
• Track operational and technical issues until closure.
• Maintain records, reports, lead pipelines, client requirements, and implementation updates.
• Act as a bridge between hospital clients, business teams, operations, and technical teams.

Required Skills & Qualifications

• Bachelor's degree in Technology, Computer Science, Engineering, Business, Healthcare Management, or a related field.
• Good communication, interpersonal, coordination, and relationship-building skills.
• Basic understanding of software, AI/automation, SaaS, digital workflows, or technology products.
• Ability to understand technical concepts and communicate them to non-technical stakeholders.
• Strong ownership, problem-solving, follow-up, and organizational skills.
• Comfortable with field visits and travel as required.
• Willingness to work in a fast-paced startup environment.

Good to Have

• Basic knowledge of SQL, APIs, HTML/CSS/JavaScript, databases, or any programming language.
• Experience in tech operations, healthcare, SaaS, software implementation, business development, client coordination, or field sales.
• Familiarity with CRM, Excel/Google Sheets, reporting, or lead-tracking tools.
• Experience interacting with hospitals, clinics, doctors, or healthcare administrators.

What We Offer

• Hands-on exposure to Healthcare AI, SaaS, automation, and technology operations.
• Direct interaction with hospitals and healthcare leaders.
• Experience across Tech Operations, Business Development, Client Delivery, and Hospital Implementation.
• Learning, mentorship, and growth opportunities in a fast-paced startup environment.
• Opportunity to take ownership of end-to-end hospital engagements and contribute directly to Zonov.ai's growth.

Pay: ₹200,000.00 - ₹1,000,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person