Tech Ops- Azure Platform- Night shift

Overview

The Tech Ops role is responsible for ensuring stability, reliability, and performance of the Azure-based platform. This includes monitoring systems, managing incidents, supporting deployments, and working closely with Dev and QA teams.

Key Responsibilities

• Provide support during Central Standard Time (CST), from 9:00 AM to 4:00 PM (US time zone).
• Monitor and manage Azure-based applications and infrastructure for availability and performance.
• Perform system monitoring using tools such as Azure Monitor, Application Insights, Grafana, and similar observability platforms.
• Handle incident triaging, root cause analysis, and coordinate with Dev teams for issue resolution.
• Support SQL-based operations including querying, troubleshooting, and performance analysis.
• Work with Cosmos DB for monitoring, data validation, and operational support.
• Develop and maintain dashboards for system health and operational visibility.
• Set up and improve alerting mechanisms to proactively identify system issues.
• Participate in on-call support and ensure SLA adherence for incidents.
• Collaborate with Dev, QA, and business teams to ensure smooth delivery and production stability.
• Implement automation and scripting to improve operational efficiency.
• Support CI/CD pipelines and deployment validations as part of DevOps practices.
• Document incidents, resolutions, and operational procedures for knowledge sharing.

Technical Skills

• Azure Platform (App Services, Function Apps, Monitoring, Alerts)
• SQL (Querying, Troubleshooting, Performance tuning basics)
• Cosmos DB (Data operations and monitoring)
• Reporting: Telerik, Power BI
• Monitoring tools (Azure Monitor, Grafana, Application Insights, New Relic)
• Basic scripting/automation (PowerShell, Python or similar)
• CI/CD and DevOps fundamentals