Tech SME - Telecom and Network Technician

TITLE: Tech SME - Telecom and Network Technician

LOCATION: Washington, DC/ Hybrid

Employment type: Contract w2/1099/C2C

MINIMUM EDUCATION: Bachelor’s degree in IT, related field, or equivalent experience.

REQUIRED EXPERIENCE: 10 years

INTERVIEWS: Either Webcam or In Person

Job Description:

The client seeks a Tech SME - Telecom and Network Technician.

Employment type: Contract w2/1099/C2C

Complete Description:

Duties and Responsibilities:

Kaseya Administration

·         Utilize the Kaseya IT management platform for efficient endpoint monitoring.

·         Configure and deploy Kaseya policies for endpoint devices, ensuring compliance with organizational IT standards.

·         Monitor device health, apply updates, and address alerts generated by Kaseya.

·         Troubleshoot and resolve Kaseya-related issues, escalating to the product owner when necessary.

Oomnitza Integrations Administration

·         Manage integrations of Oomnitza with other IT systems (e.g., Kaseya, Intune, Absolute) to streamline asset tracking and reporting.

·         Generate reports and dashboards on asset utilization, compliance, and lifecycle status for stakeholders.

Intune Backend Administration

·         Administer and configure Microsoft Intune for endpoint management, ensuring proper device enrollment and compliance with company policies.

·         Manage Intune policies for mobile device management (MDM) and mobile application management (MAM).

·         Deploy and update apps, security settings, and configurations via Intune.

·         Troubleshoot device enrollment issues and provide backend support for Intune-related problems.

·         Implement secure device management practices, including encryption, remote wipe, and conditional access policies.

Technical Support

·         Provide technical assistance to end-users, troubleshooting hardware and software issues across desktops, laptops, and mobile devices.

·         Act as the primary point of contact for user support inquiries related to endpoint management, system access, and IT hardware.

·         Resolve support tickets promptly and efficiently, escalating complex issues to the appropriate teams when necessary.

·         Support device deployment, imaging, and configuration for new or existing users.

System Maintenance and Integration

·         Assist with the maintenance and administration of IT systems, ensuring seamless integration between Kaseya, Oomnitza, Intune, and other tools.

·         Monitor system performance, identify and resolve issues, and recommend improvements for reliability and scalability.

·         Collaborate with IT teams to optimize workflows, reduce manual tasks, and improve overall system efficiency.

·         Conduct periodic health checks and updates for IT systems and infrastructure.

Documentation and Reporting

·         Maintain detailed documentation for Kaseya, Oomnitza, and Intune configurations, policies, and workflows.

·         Document troubleshooting steps, resolutions, and system changes for future reference.

·         Generate regular reports on IT asset usage, endpoint compliance, and system performance for IT management.

Skills:

·         Proven experience as a Technical SME or similar role, with IT asset management and network support. Required 10 Years

·         Extensive knowledge of IT asset management principles, including compliance, lifecycle management, and industry best practices as defined by IAITAM. Required

·         Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights. Required

·         Demonstrated leadership abilities, with a track record of successfully driving IT initiatives and projects. Required

·         Bachelor’s degree in computer science, Information Technology, or a relevant field; equivalent work experience may be considered. Required

·         Relevant certifications (e.g., IAITAM Certified Asset Management Professional, Microsoft Certified: Modern Desktop Administrator Associate). Highly desired

Flexible work from home options available.