Tech Support

Description:

About Us:
GEO Foundation has been making access to quality schools a reality for children since 1998. GEO incubates quality charter schools and then supports their growth and success. GEO-sponsored public charter schools are high academic growth schools and feature a unique K-14 model-full day kindergarten all the way through two years of college. We believe all children should have access to a quality education that includes college. We embrace all quality educational options that enable parents to help their children learn and schools to succeed. Through aggressive community outreach and the introduction of options that empower families, GEO strives to make educational choice a reality for all families.

REPORTS TO/TERM:

GEO IT Director

Full Time

ESSENTIAL POSITION FUNCTIONS:

The IT Support Technician will be required to perform the following:

• Assist students, parents, and teachers with various technology issues over the phone or in person.
• Troubleshoot and perform repairs on Chromebooks and Windows based computers
• Manage user accounts
• Basic troubleshooting of hardware and software issues
• Keep tech rooms clean and organized
• Setup computers/printers in classrooms and offices
• Must be able to climb ladders and get under desks
• Use a ticketing system for accountability and customer service
• Provide professional, courteous customer service
• Maintain ongoing inventory
• Be cheerfully willing to work towards the better good of the school at times even when asked to assist with duties not in your regular work schedule
• Attend all scheduled staff meetings and attend designated school functions outside of school hours if asked
• Follow the GEO Foundation and school policies and procedures.
• Preform other duties, as deemed appropriate
• Dress professionally when on school grounds

Requirements:

REQUIRED QUALIFICATIONS:

• High School Diploma or Equivalent
• Must have excellent verbal and written communication skills
• Must have proven customer service experience
• Must have experience working with Windows computer systems
• Must have reliable transportation
• Ability to work outside normal hours or work week
• Critical thinking and ability to research issues