Tech Support Engineer – After Sales (Cloud & Kubernetes)

Location: Singapore (Work visa sponsorship will be arranged for eligible Malaysian candidates relocating to Singapore.)

Work Type: Hybrid (Client Site + Work From Home)

About the Role

We are seeking a Tech Support Engineer – After Sales to provide enterprise-level technical support for cloud-native products and Kubernetes environments. You will work closely with customers, the Sales team, Product, and R&D to deliver technical solutions, resolve complex issues, and support project implementation across Singapore.

Key Responsibilities

• Provide on-site technical guidance, product training, and support during customer trials.
• Troubleshoot technical issues and serve as the primary technical liaison between customers and internal teams.
• Collaborate with the Sales team to deliver technical solutions and after-sales support.
• Prepare project proposals, technical documentation, bids, test reports, and implementation plans.
• Gather customer and market feedback to support Product and R&D improvements.
• Participate in technical presentations, marketing events, and partner engagement activities.
• Manage and resolve customer technical support tickets efficiently.

Requirements

• Bachelor's Degree in Computer Science, Computer Engineering, or a related field.
• Minimum 1 year of experience in an IT or Internet-related company.
• Knowledge of cloud computing technologies and enterprise infrastructure.
• Hands-on experience with Kubernetes, container platforms, cloud-native technologies, and DevOps practices.
• Experience in after-sales support, operations, infrastructure, or R&D is an advantage.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills with the ability to explain technical concepts to both technical and business stakeholders.
• Mandarin and English proficiency is required to support Mandarin-speaking customers.