Tech Support Engineer

You will be responsible for providing on-call technical support, resolving automation software issues, and enhancing the client experience. You will also enjoy the freedom to innovate, maintain knowledge resources, support accessibility needs, and make a real impact on cutting-edge industrial solutions.

Employment Type

Full-Time

Location

Ahmedabad

Department

Automation Delivery

Qualification

B.E / B.Tech in Instrumentation /Telecommunication / Electronics

Experience Required

4-6 Years

Travel

Yes, 20% PAN India

Job Requirements (Skill Sets)

• Hands-on experience in automation project execution, configuration or troubleshooting of PLC and SCADA/HMI software.
• Experience in interfacing automation SCADA software with databases such as MS SQL, MySQL, or others.
• Ability to diagnose faults based on system/application/software logs.
• Knowledge of industrial communication protocols/drivers, OPC DA/UA or HDA server; client interfaces and historian configuration is an added advantage.
• Major experience should be in technical support to customer.
• Good communication skills
• Knowledge of database management, MIS, and report analysis.
• Engineers should be involved in, handle, and follow our QMS processes.

Key Responsibilities

• Provide on-call support to clients by identifying technical issues, researching solutions, and guiding clients through corrective steps related to automation software products.
• Enhance client experience by creating and maintaining technical documentation and references.
• Maintain the knowledge base and technical checklists to support efficient problem resolution.
• Support clients with disabilities by recommending appropriate devices and accessibility techniques.
• Assign queries to internal resources and track progress in the system to ensure timely resolution.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.